Project Manager - United Concordia Dental

Highmark Health•Carolina, PA

1d•Remote

About The Position

The Project Manager leads complex initiatives from definition through transition, converting approved business objectives into actionable delivery plans and guiding cross-functional teams toward agreed scope, schedule, cost, quality, readiness, and outcome commitments. The role partners with sponsors, business owners, Program Managers, analysts, technology partners, operational leaders, vendors, and subject-matter experts. It owns initiative-level planning and execution, maintains the integrated project plan and reliable evidence of delivery health, facilitates governance and working forums, and proactively manages risks, issues, assumptions, dependencies, decisions, and changes. The Project Manager is expected to surface difficult information early, recommend actions, and sustain delivery momentum through active leadership rather than administrative coordination. The role includes defining and initiating projects; coordinating integrated delivery; managing RAID items, dependencies, decisions, scope, schedule, finances, and change control; providing accurate reporting and governance evidence; leading stakeholder and sponsor engagement; and integrating change readiness, adoption, benefits, implementation, stabilization, transition to operations, and closure. The Project Manager also leads matrixed teams, promotes accountability and collaboration, captures lessons learned, and contributes improvements to PMO delivery standards. This is a remote position. The incumbent must be a U.S. citizen and pass a background check due to Department of Defense contract requirements. The role requires compliance with applicable company policies, the Code of Business Conduct, HIPAA, and information-security requirements. The stated base pay range is $68,400 to $105,900, with pay determined by factors including qualifications, experience, expected contributions, internal equity, market, and business considerations.

Requirements

U.S. citizenship and successful completion of a background check, due to Department of Defense contract requirements.
1–3 years of experience in a project manager role and/or project leadership role.
Minimum education: High School Diploma or GED.
Ability to plan projects and manage integrated schedules.
Skills in RAID, dependency, decision, and change management.
Ability to engage sponsors and stakeholders and communicate with executives and delivery teams.
Meeting facilitation and action-management skills.
Problem-solving, negotiation, and conflict-resolution skills.
Financial and vendor coordination skills.
Change-readiness, adoption, and transition-planning skills.
Team leadership, accountability, organization, judgment, and follow-through.
Compliance with applicable company policies and Code of Business Conduct, HIPAA, and data-security requirements.

Nice To Haves

Bachelor’s degree in business, technology, healthcare administration, operations, project management, or a related field, or equivalent relevant experience.
Advanced education or professional development in project management, business, technology, healthcare administration, change management, or a related discipline.
Five or more years of progressively responsible experience leading projects, initiatives, or complex cross-functional work.
Experience developing and maintaining project charters, integrated plans, schedules, RAID logs, decision logs, status reports, and stakeholder communications.
Experience coordinating delivery across business and technical teams in a matrixed environment.
Experience managing scope, schedule, dependencies, risks, issues, decisions, changes, and resource constraints.
Demonstrated ability to communicate with sponsors and leaders, facilitate decisions, and present clear recommendations.
Experience in healthcare, insurance, regulated operations, technology-enabled delivery, or another complex environment.
Experience with structured project lifecycle, governance, audit, or compliance requirements.
Experience with business and technology initiatives and predictive, agile, or hybrid delivery approaches.
Experience coordinating vendors or external delivery partners.
Experience using portfolio-management and collaboration platforms to support project controls and reporting.
PMP certification or comparable project management training or certification.
Change-management or agile certification.

Responsibilities

Partner with sponsors and business owners to clarify business needs, intended outcomes, success measures, scope, assumptions, constraints, and acceptance expectations.
Develop and maintain project charters, integrated plans, schedules, milestones, resource needs, and delivery assumptions.
Confirm project roles, responsibilities, decision rights, governance forums, escalation paths, and working agreements.
Identify dependencies and incorporate them into project planning, sequencing, and commitments.
Adapt delivery approach and controls to the initiative’s complexity, risk, regulatory exposure, and business needs.
Coordinate cross-functional execution across relevant business, technology, operations, clinical, regulatory, finance, data, vendor, and other delivery partners.
Facilitate project meetings and working sessions with clear agendas, decisions, owners, due dates, and follow-through.
Track progress against approved scope, schedule, cost, quality, readiness, and delivery commitments.
Resolve routine barriers, reinforce accountability, and escalate constraints that cannot be resolved within the project team.
Validate deliverables against documented requirements and acceptance criteria before milestones or phase transitions are complete.
Coordinate implementation, stabilization, transition-to-operations, and project closure activities.
Maintain a current RAID log; assess risks, issues, assumptions, and dependencies; and define owners, actions, due dates, contingency plans, and escalation thresholds.
Manage interdependencies with other initiatives, teams, vendors, platforms, and operational commitments.
Maintain a traceable decision log and translate decisions into updated plans, commitments, and communications.
Escalate material risks, issues, dependencies, and decision needs early, with context, impacts, options, and recommendations.
Establish and maintain approved baselines for scope, schedule, milestones, cost, and quality, as applicable.
Assess proposed changes for impacts to outcomes, benefits, resources, dependencies, readiness, timing, cost, and risk; ensure material changes follow the appropriate review and approval path.
Communicate approved changes and promptly update project evidence, forecasts, and stakeholder expectations.
Monitor project financial health and work with accountable leaders to address variances, funding concerns, or vendor impacts.
Produce timely status reports covering delivery health, accomplishments, milestones, risks, issues, dependencies, decisions, changes, and support needs.
Prepare sponsors and governance bodies to make decisions by framing implications, options, recommendations, and requested actions.
Provide the Program Manager with current delivery evidence, dependencies, decisions, capacity concerns, and portfolio implications; participate in governance when needed.
Maintain project artifacts as current working controls and comply with applicable lifecycle, governance, audit, documentation, and records-management requirements.
Develop and maintain a stakeholder and communications approach; build productive relationships with sponsors, business owners, team members, partners, and vendors.
Clarify stakeholder responsibilities, decision expectations, readiness obligations, and acceptance criteria; communicate appropriately to executives, governance groups, and delivery teams.
Listen actively, confirm shared understanding, communicate difficult information constructively, and close the loop after decisions or changes.
Influence outcomes and resolve conflict professionally without relying on positional authority.
Identify relevant stakeholder, process, technology, policy, operational, clinical, contractual, and support impacts.
Integrate readiness, communications, training, adoption, acceptance, stabilization, and transition activities into project plans.
Confirm accountable owners for operational readiness, sustained adoption, and post-delivery outcome measurement; track readiness separately from task completion.
Escalate unresolved ownership, adoption risks, or acceptance gaps before implementation; connect deliverables and acceptance criteria to intended outcomes and preserve evidence affecting the benefit case.
Make the transition from project delivery to business outcome ownership explicit at closure.
Set clear team expectations and reinforce ownership of commitments, deliverables, decisions, and follow-up actions.
Promote collaboration, inclusion, transparency, and professional conduct across matrixed teams; adapt leadership and delivery practices to project complexity and changing conditions.
Apply structured problem-solving and facilitate timely resolution of conflict or ambiguity.
Capture lessons learned and contribute reusable practices, templates, and improvements to PMO delivery standards.
Use approved collaboration and portfolio tools to maintain transparent, accessible, and reliable project information.
Perform other duties as assigned or requested.