Program Manager - United Concordia Dental

Highmark Health•Washington, NV

1d•$94,200 - $151,000

About The Position

The Program Manager is an enterprise portfolio leader who translates enterprise and domain strategies into coordinated action, measurable outcomes, and sustained business value. The role leads a strategically related portfolio of programs, projects, and initiatives that may span business, technology, clinical, regulatory, operational, and external-partner boundaries. It works with executive sponsors, domain leaders, Project Managers, Business Analysts, technology leaders, delivery leads, and subject-matter experts to align priorities, maintain portfolio visibility, manage dependencies, facilitate decisions, and advance intended benefits. The role provides leadership in a matrixed delivery environment and helps ensure work is pursued, sequenced, governed, and supported in alignment with enterprise priorities. It owns portfolio orchestration and integrated portfolio insight; routine project planning and execution may be led by Project Managers or other delivery leads. The position establishes portfolio governance and executive decision support; coordinates cross-functional delivery; tracks outcomes and benefits; leads stakeholder communication and change; coaches delivery leaders; and provides oversight of risk, finances, vendors, and operational viability. The incumbent must be a U.S. citizen and pass a background check due to Department of Defense contract requirements. The role also requires compliance with company policies, the Code of Business Conduct, HIPAA privacy practices, and information security requirements.

Requirements

High school diploma or GED.
7–10 years of work experience in project management or 7–10 years of work experience delivering business solutions using information technology.
Must be a U.S. citizen and pass a background check due to Department of Defense contract requirements.
Required licenses or certifications: None.

Nice To Haves

Bachelor’s degree in business, technology, healthcare administration, operations, project management, or a related field, or equivalent relevant experience.
Advanced degree in business, technology management, healthcare administration, or a related discipline.
Seven or more years of progressively responsible experience in program management, portfolio management, strategic execution, transformation, or complex cross-functional delivery.
Experience leading multiple interdependent initiatives across organizational or functional boundaries.
Experience working with senior leaders and executive sponsors on prioritization, decisions, risk management, and outcome delivery.
Experience leading through influence in a matrixed environment.
Experience developing executive-level communications, recommendations, roadmaps, and integrated program or portfolio reporting.
Experience identifying and managing cross-project dependencies, resource constraints, and strategic risks.
Experience in healthcare, insurance, regulated operations, technology-enabled transformation, or another complex regulated environment.
Experience with benefits realization, portfolio governance, organizational change, and executive decision facilitation.
Experience coaching or developing Project Managers and delivery leaders.
Experience using portfolio-management and collaboration platforms to support transparent reporting and decision-making.
PMP, PgMP, PfMP, or comparable program, portfolio, change-management, or agile certification.

Responsibilities

Translate enterprise and domain strategies into portfolio roadmaps, priorities, intended outcomes, and measurable success criteria.
Maintain an integrated view of portfolio health, including strategic alignment, scope, schedule, financial performance, capacity, risks, dependencies, decisions, and expected benefits.
Evaluate initiatives based on strategic value, urgency, complexity, risk, sequencing, resource requirements, and organizational readiness.
Identify systemic risks, bottlenecks, opportunities, and trade-offs, and recommend when work should be accelerated, deferred, reshaped, or escalated.
Establish and facilitate portfolio and program governance, including decision rights, escalation paths, accountability, and operating rhythms.
Partner with executive sponsors and domain leaders to frame outcomes, validate priorities, resolve trade-offs, and address constraints.
Translate portfolio information into executive insights, options, recommendations, and decision requests; document and communicate decisions, risks, commitments, and changes.
Escalate material risks, dependencies, resource conflicts, and strategic misalignment in time for leadership action.
Coordinate contributors across business, technology, operations, clinical, regulatory, finance, data, vendor, and other delivery partners.
Integrate cross-project and cross-domain dependencies, milestones, capacity requirements, and decisions; clarify delivery ownership with PMO and business leadership.
Guide Project Managers and delivery leads while preserving delivery accountability, intervening when portfolio conditions require corrective action, support, reprioritization, or escalation.
Define and maintain program and portfolio outcomes, benefits, measures, assumptions, and value targets; monitor progress toward intended business outcomes.
Partner with business leaders to address adoption, operational readiness, and benefits-realization barriers; support post-implementation evaluation and adjustment.
Build relationships with senior leaders, executive sponsors, and cross-functional partners; develop communication strategies and communicate risks, options, recommendations, and business implications clearly.
Influence and negotiate across organizational boundaries, navigating sensitive dynamics with diplomacy, transparency, active listening, and sound judgment.
Coach and mentor Project Managers and delivery leads; reinforce PMO standards, tools, governance, and communication practices; identify capability gaps and recommend coaching, staffing, or resource responses.
Promote knowledge sharing, accountability, continuous improvement, and professional standards, and help develop project and program management capability.
Lead and enable cross-functional change, anticipating resistance, readiness concerns, change saturation, and competing demands; coordinate sequencing to reduce disruption and change fatigue.
Assess portfolio and program risks and establish mitigation, contingency, and escalation strategies.
Monitor financial health, investment assumptions, resource demand, and capacity constraints; partner with procurement, finance, legal, compliance, technology, and operational leaders as needed.
Manage vendor performance against applicable contracts, statements of work, commitments, and expected outcomes; take or recommend corrective action when viability or expected value is at risk.
Perform other duties as assigned or requested.
Comply with applicable company policies, laws and regulations, HIPAA privacy practices, information security policies, and Code of Business Conduct.