Case Manager – Supportive Services for Veteran Families

The Salvation Army Central Territory•Manhattan, KS

About The Position

The Case Manager provides case management and supportive services to Veteran households participating in The Salvation Army’s Supportive Services for Veteran Families (SSVF) Program. Services include Rapid Resolution, Rapid Rehousing, and Homeless Prevention for eligible Veterans. The role supports Veterans with complex needs and barriers, including mental illness, substance disorders, serious medical conditions, domestic violence, and trauma, and coordinates services with multiple providers and community systems. The Case Manager conducts outreach, screening, intake, assessment, housing counseling, advocacy, service coordination, and discharge planning. In collaboration with each household, the Case Manager develops and updates a housing stability plan, provides strengths-based and Housing First case management, and connects participants with permanent housing, income supports, and other Veteran-serving and community resources. The position also involves maintaining accurate case files and HMIS data, supporting staff training, participating in community outreach and quality-improvement activities, and adhering to confidentiality, program, and agency policies. This is a full-time, 40-hour-per-week position. Work is performed primarily in the field, with some time in a typical office environment. Travel may be up to 75% of the time, generally within one day, with occasional overnight travel. Some evening and weekend work may be required. The role requires a valid driver’s license and approval to drive on Salvation Army business, as well as passing a background check and meeting the agency’s drug-free workplace requirements.

Requirements

Bachelor’s degree in social work or a related field.
Experience with motivational interviewing, solution-focused interventions, and mediation serving high-need populations, including people with mental illness, disabilities, serious medical conditions, domestic violence, substance abuse, PTSD or trauma, and/or registered sex offenders.
Case management skills and expertise in outreach, engagement, rapport building, conflict mediation, problem solving, and documentation.
Proficiency in motivational interviewing, crisis intervention, and/or trauma-informed approaches.
Experience using technology.
Ability to communicate clearly and professionally in spoken and written Standard English, including with clients who have high acuity and complex needs.
Ability to build trust, listen, resolve conflicts, mediate, and provide appropriate, quality service.
Ability to work collaboratively and respectfully with peers and service-delivery teams.
Ability to adapt to changing program needs and work respectfully in culturally diverse environments, including with military and Veteran cultures.
Ability to learn new procedures, policies, and technologies; accept feedback; and pursue continuous improvement.
Ability to manage competing tasks and deadlines, maintain attendance and punctuality, and respond promptly to requests.
Ability to operate a telephone or mobile phone and electronic communication devices, as well as a personal computer, copier, fax machine, and scanning equipment.
Valid driver’s license from the state of residence and approval through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on agency business.
Must pass a background check and meet the agency’s drug-free workplace policy requirements.
Ability to travel up to 75% of the time, with occasional overnight travel.
Ability to perform intermittent or occasional sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, grasping, pushing, pulling, lifting objects up to 25 pounds, and reaching overhead.

Nice To Haves

Bachelor’s degree in social work is preferred.
Two to five years of relevant experience is preferred.

Responsibilities

Assist the Regional Manager and Lead Case Manager with onboarding new staff through job shadowing and provide case management training for staff.
Engage Veteran households, provide referrals and warm transfers, conduct outreach to locations frequented by homeless Veterans, and conduct landlord outreach to identify safe and affordable rental properties.
Secure community-based meeting spaces for Veteran appointments and participate in outreach events such as Stand Down, Point-in-Time counts, and Project Connect.
Develop and maintain relationships with community agencies, Veteran-serving organizations, homeless service providers, Salvation Army units, and other partners; participate in VA and community meetings as assigned.
Support community plans for Coordinated Entry System processes, prioritization, master lists, and rapid resolution or diversion.
Screen potential Veteran applicants within 24–48 hours, submit screenings for approval and prioritization or denial, and document referrals for those who are ineligible.
Conduct intake and assessment, document eligibility and household needs, and orient participants to program requirements and rights.
Provide strengths-based, Housing First case management and supportive services, including Rapid Resolution, Rapid Rehousing, and Homeless Prevention.
Conduct office and in-home visits in accordance with housing stability plans and document progress, linkages, and referrals.
Develop and update housing stability plans with Veteran households, addressing crisis needs, housing barriers, permanent housing, goals, action steps, interventions, and referrals.
Help participants identify housing options and create budgets for safe, affordable housing in light of their preferences, income, and barriers.
Advocate for participants in court appointments, landlord-tenant negotiations, conflict resolution, rent or utility arrears, and access to needed resources.
Assess requests for temporary financial assistance in accordance with the SSVF Program Guide and housing stability plans.
Coordinate services with the VA, Continuum of Care, mainstream and community-based resources, legal resources, SSVF Veteran Navigators, and other entities.
Collaborate with participants on discharge plans that support permanent housing, economic and emotional stability, and self-determination.
Maintain accurate, current, inspection-ready case files; submit case records for supervisory review and close-out; and submit recertification requests for supervisory approval.
Maintain client confidentiality and comply with ethical and program requirements.
Attend HMIS training, comply with HMIS user agreements, obtain participant releases of information, and enter data and services accurately and on time.
Track and report unmet Veteran needs, assist participants with online satisfaction surveys, and contribute to special continuous quality improvement projects.
Travel as required and comply with agency driving and fleet safety requirements.