Case Manager – Supportive Services for Veteran Families

The Salvation Army USA Central Territory•Manhattan, KS

About The Position

The Case Manager provides case management and supportive services to Veteran households participating in The Salvation Army’s Supportive Services for Veteran Families (SSVF) Program. Services include Rapid Resolution, Rapid Rehousing, and Homeless Prevention for eligible Veterans. The role includes outreach, engagement, screening, intake and assessment, strengths-based and Housing First case management, housing counseling, advocacy, temporary financial assistance assessment, service coordination, discharge planning, documentation, HMIS data collection, and continuous quality improvement. The Case Manager also supports staff onboarding and annual training, develops community relationships and landlord connections, participates in community outreach and coordination activities, and helps Veterans identify and maintain safe, affordable permanent housing. The position involves substantial field work with some work in a typical office environment. Travel may be required up to 75% of the time, including occasional overnight stays. Some evening and weekend work may be required. A valid state driver's license and approval through The Salvation Army Fleet Safety Program are required. Candidates must pass a background check and meet the agency’s drug-free workplace requirements.

Requirements

Bachelor’s degree (BA/BS) required; a bachelor’s degree in social work or a related field is preferred.
Relevant experience with motivational interviewing, solution-focused interventions, and mediation serving high-need populations, including people with mental illness, disabilities, serious medical conditions, domestic violence experience, substance abuse, PTSD/trauma, and/or registered sex offenders.
Experience using technology.
Case management expertise in outreach, engagement, rapport building, conflict mediation, problem solving, and documentation.
Proficiency in Motivational Interviewing, Crisis Intervention, and/or trauma-informed approaches.
Ability to operate a telephone/mobile phone and electronic communication devices, as well as office equipment including a personal computer, copier, fax machine, and scanning equipment.
Ability to travel up to 75% of the time, with occasional overnight travel.
Valid driver's license from the state of residence and approval through The Salvation Army Fleet Safety Program to drive an organizational or personal vehicle on Salvation Army business.
Ability to meet the physical requirements, including intermittent or occasional sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, grasping, pushing, pulling, lifting up to 25 pounds, and reaching overhead.
Must pass a background check and meet the agency’s drug-free workplace policy requirements.

Nice To Haves

2–5 years of relevant experience is preferred.
Bachelor’s degree in social work or a related field is preferred.

Responsibilities

Assist the Regional Manager and Lead Case Manager with onboarding through job shadowing and provide annual training on case management interventions and skill development.
Engage Veteran households, provide referrals, conduct outreach to locations frequented by homeless Veterans, engage landlords, secure community-based meeting spaces, and participate in outreach events.
Develop and maintain partnerships with community agencies, Veteran-serving organizations, homeless providers, Salvation Army units, and other resources; participate in VA and community meetings as assigned.
Provide program information to community resources and carry out Continuum of Care community plans for Coordinated Entry System activities, prioritization, master lists, and rapid resolution/diversion.
Screen Veteran households against eligibility requirements within 24–48 hours, submit screenings for approval and prioritization or denial, and document referrals for ineligible households.
Conduct intake and assessment, complete enrollment documentation, and orient participants to program requirements and rights.
Provide strengths-based, Housing First case management and supportive services, including office and in-home visits, for eligible Veteran households with varied and complex needs.
Document progress and connect Veterans to permanent housing, mainstream, Veteran-serving, community-based, and income-support resources.
Develop and update housing stability plans collaboratively with Veteran households, addressing crisis needs, housing barriers, permanent housing, goals, action steps, interventions, and referrals.
Assist Veterans in identifying housing options and preparing budgets for safe, affordable housing based on preferences, income, and barriers.
Advocate for Veterans in court appointments, landlord-tenant negotiations, conflict resolution, rent or utility arrears, and obtaining needed resources.
Assess needs for temporary financial assistance in accordance with the SSVF Program Guide and housing stability plan.
Coordinate case management with VA, Continuum of Care, mainstream, community-based, and legal resources, the SSVF Veteran Navigator, and other entities.
Collaborate with Veterans on discharge plans supporting self-sufficiency, permanent housing, economic and emotional stability, and self-determination.
Maintain accurate, comprehensive, real-time case files and submit case records for supervisor review and close-out according to policy.
Submit re-certification requests for supervisory approval according to policy and maintain client confidentiality.
Attend HMIS training, comply with user agreements, obtain releases of information, and enter data and services accurately and promptly.
Track and report unmet Veteran needs, assist participants with online satisfaction surveys, and participate in CQI projects as assigned.
Meet performance expectations in communication, efficiency, service orientation, teamwork, adaptability, stewardship of resources, initiative, self-development, technology proficiency, innovation, attendance, timeliness, and case management practice.