Program Manager, United for Families

United Way•St. Louis, MO

9h•Hybrid

About The Position

The United for Families (UFF) Program Manager manages implementation and day-to-day operations of United Way’s United for Families initiative. Using a trauma-informed, two-generation approach, the role coordinates activities that promote family financial stability, prevent homelessness and displacement, reduce school mobility, and support families in achieving long-term self-sufficiency. The position oversees program planning, implementation, evaluation, funded-agency collaboration, grant compliance, performance monitoring, and continuous improvement. It also serves as a liaison to funded UFF partners, provides agency training and ongoing technical assistance, and helps ensure program goals are achieved according to established priorities. This is a grant-funded position. The Program Manager manages the UFF program, including delivery of the ASSET matched savings program, and supervises school-based Family Empowerment Coaches. The role supports partner operations and participant engagement, tracks benchmarks and outcomes, and oversees data collection, analysis, and evaluation. It develops evaluation plans, communicates outcomes to partners and community stakeholders, and supports grant development and reporting. The position also collaborates across United Way initiatives and partners with leadership on funder relationships and revenue development strategies. The role administers programs within budget and applicable program and funder guidelines, creates reporting and capacity-building materials, and produces analytics for internal and external audiences. The work environment is hybrid, with Wednesdays required in the office, and includes outdoor work and some off-site work at partner agencies. Travel is less than 20%, primarily to partner agencies as needed. Non-traditional work hours are required.

Requirements

At least five years of experience in program implementation, evaluation, quality improvement, strategy development, or a related area.
Prior experience supervising staff or volunteers.
Master’s degree in Social Work or a related field.
Demonstrated technical ability, analytical thinking, project management, and research skills.
Experience with qualitative and quantitative analysis, database and data system design, development and management, and data analysis.
Valid driver’s license and reliable transportation or access to reliable and available transportation.

Responsibilities

Manage United Way’s United for Families program, including delivery of the ASSET matched savings program.
Supervise and support school-based Family Empowerment Coaches through coaching, performance management, and professional development.
Lead partner meetings and provide training and technical assistance on the shared case management platform.
Maintain partner relationships to support program operations, participant engagement, and retention.
Monitor partner performance and track progress toward program benchmarks and outcomes.
Ensure grant and contract compliance, including reporting, data management, quality improvement, and risk mitigation.
Oversee data collection, analysis, and program evaluation to assess effectiveness and inform continuous improvement.
Develop and implement program evaluation plans and present outcomes to partners and community stakeholders.
Support grant development and reporting through data collection, analysis, and narrative contributions.
Collaborate across United Way initiatives to integrate and promote programs.
Partner with leadership to strengthen funder relationships and support revenue development strategies.
Create timelines and training content and materials for reporting, capacity building, and learning communities.
Produce reports and analytics for internal and external audiences.
Administer programs within budget and according to programmatic and funder guidelines.