Program Manager, T- Mobile RAN

CTDI Careers•Flower Mound, TX

11d

About The Position

CTDI is a large-scale engineering, repair, and logistics company serving major wireless telecommunications and high-speed internet and cable providers. The Program Manager measures and drives performance for an assigned customer program, including key performance metrics, production, quality, customer communication and presentations, and securing technical support needed for program success. The role benefits from the ability to interpret contract language and experience in a fast-paced production environment. Telecommunications or cable industry experience is preferred. The position requires a bachelor's degree in Business, Project Management, Supply Chain, or a related discipline, along with 3–5 years of Program, Project, or Operations Management experience in a fast-paced operation and 3+ years in distribution or forward logistics. The role requires flexibility to travel. CTDI describes its workplace as family-oriented, positive, team-oriented, and inclusive, and offers compensation and benefits.

Requirements

Bachelor of Science degree in Business, Project Management, Supply Chain, or a related discipline.
3–5 years of Program, Project, or Operations Management experience in a fast-paced operation.
3+ years working in a distribution or forward logistics operation.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Access, and Project, as well as report preparation and data analysis.
Organized, detail-oriented, and self-motivated.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Flexibility to travel is required.
Must be 18 years of age.
United States work authorization is required; the position does not qualify for visa sponsorship.

Nice To Haves

PMP certification is preferred but not required.
Previous experience with quality systems is a plus.
Experience in the telecommunications or cable industries is preferred.
Ability to interpret and comprehend contract language is a plus.
Background in a fast-paced production environment.

Responsibilities

Serve as the primary point of contact for the local customer on operational and performance issues.
Monitor project performance against customer requirements and expectations.
Issue regular reports on program performance.
Coordinate the work of operations, IT, quality, billing, and other functional groups.
Identify areas of non-conformance and develop remedial plans.
Manage inventory levels to ensure timely order fulfillment.
Resolve customer issues promptly through the customer-defined escalation process and coordination of internal resources.
Conduct regular meetings with Operations and Business managers to ensure customer needs and timelines are achieved.
Perform other duties as assigned.