Program Manager, T- Mobile RAN

CTDI • Flower Mound, TX

14h

About The Position

The Program Manager measures and drives the performance of an assigned customer program, including key performance metrics, production, quality, customer communication and formal presentations, and securing the technical support needed for program success. The role involves interpreting customer requirements, coordinating internal resources, and working in a fast-paced production environment. Telecommunications or cable industry experience is preferred.

Requirements

• Be organized, detail-oriented, and self-motivated.
• Have strong analytical, problem-solving, and decision-making skills.
• Have excellent communication and interpersonal skills.
• Be able to work independently and as part of a team.
• Be flexible to travel.
• Have 3–5 years of Program, Project, or Operations Management experience in a fast-paced operation.
• Have 3 or more years of experience working in a distribution or forward logistics operation.
• Be proficient in Microsoft Office (Word, Excel, PowerPoint, Access, and Project), report preparation, and data analysis.
• Have a B.S. degree in Business, Project Management, Supply Chain, or a related discipline.

Nice To Haves

• PMP certification.
• Previous experience with quality systems.
• Experience in the telecommunications or cable industries.
• Ability to interpret and comprehend contract language.

Responsibilities

• Act as the primary point of contact for the local customer on operational and performance issues.
• Monitor project performance against customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate the work of operations, IT, quality, billing, and other functional groups.
• Identify areas of non-conformance and develop remedial plans.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues promptly through the customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with Operations and Business managers to ensure customer needs and timelines are met.
• Perform other duties as assigned.

Benefits

• Weekly pay every Thursday.
• Monthly incentive bonus.
• Positive, team-oriented, inclusive workplace.
• Health, dental, vision, and prescription coverage.
• Paid holidays, vacation, and sick/personal time.
• 401(k).
• Life insurance.
• Disability insurance.
• Employee assistance program.
• Flexible spending account.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager