Mobile Retail Program Manager

Road Runner Sports•Laguna Hills, CA

About The Position

Road Runner Sports is hiring a Mobile Retail Program Manager to lead the development, implementation, and daily operation of Shoe Force 1, a mobile retail store operated from a fully equipped van. The role oversees store operations, team members, and execution of the mobile store’s strategy, working closely with the Senior Partnership Manager. The manager builds relationships with internal and external customers and develops partnerships with businesses, medical centers, event managers, teams, and local influencers to bring Shoe Force 1 to events and businesses for on-site sales. The position also seeks to increase profitability through revenue-generating initiatives and cost-saving measures. The role includes planning and coordinating events, managing store openings and closings, monitoring customer service, directing team members, supervising cash register operations, and managing financial performance, including expenses, payroll, and inventory. The manager serves as a Road Runner Sports ambassador and maintains a professional presence when engaging with community partners. The position regularly involves events, including three to five events per week, some lasting two to three days, and requires more than six hours on one’s feet, often outdoors, as well as lifting or moving up to 50 pounds during setup and teardown.

Requirements

Bachelor’s degree (B.A.) from an accredited four-year institution and at least five years of retail experience, including at least three years in a supervisory capacity, or a comparable combination of education and experience.
Valid driver’s license and clean driving record.
Proficiency in project management and Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Excellent communication skills, including the ability to engage, influence, and collaborate with people at all organizational levels, internally and externally.
Ability to manage multiple projects simultaneously.
Public speaking skills and ability to address and respond to inquiries from groups of customers, Team Members, and the general public.
Problem-solving skills and ability to handle varied concrete variables in situations that may lack standardization.
Ability to spend more than six hours on one’s feet, often outdoors during events.
Ability to lift or move up to 50 pounds during setup and teardown activities.
Successful completion of a background check after acceptance of a potential offer and before the start date.

Responsibilities

Deliver a consistent, memorable customer experience that encourages customers to return and share their experiences.
Drive Shoe Force 1 sales to meet or exceed budget expectations.
Recruit, hire, train, and develop retail team members.
Manage Shoe Force 1’s financial performance, including expenses, payroll, and inventory control.
Oversee daily mobile store operations, including openings, closings, customer service, team direction, and cash register operations.
Maintain disciplined van operations and represent Road Runner Sports professionally when engaging with community partners.
Plan events in advance and coordinate with cross-functional teams to ensure event and store needs are covered.
Manage three to five events per week, some of which may span two to three days.
Build professional contacts and develop strategic partnerships with local businesses, medical centers, event managers, teams, and influencers.
Develop relationships with internal and external customers to maximize results.
Pursue revenue-generating initiatives and cost-saving measures to increase profitability.