Program Manager, Retail Construction

JLL•New York, NY

3d•$126,000 - $160,000•Onsite

About The Position

JLL is seeking a detail-oriented Program Manager with owner's representative experience to oversee a premium interior construction program for a leading financial institution. The position drives operating cadence, stakeholder coordination, and delivery discipline across a portfolio of interior fit-out and selective base building projects in complex, operationally sensitive environments. The role is on-site in New York, NY. The Program Manager maintains portfolio workplans, milestones, risks, and interdependency tracking; coordinates program meetings and follow-through; and prepares executive-ready status updates, decision memos, briefing materials, dashboards, and standardized templates. The role coordinates internal functions, vendors, architects, consultants, third-party project managers, procurement, and Capital Planning. It also supports ROM requests, RFQ/RFP processes, funding requests, budget and schedule monitoring, and consistent quality standards across projects. The position requires a bachelor's degree in a related field and 5–7 years of relevant experience. Preferred qualifications include RFQ/RFP and contract coordination, proficiency with office and project-tracking software, and experience aggregating data and building dashboards using AI tools. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

Bachelor's degree in Architecture, Construction Management, Engineering, Real Estate, or a related field.
5–7 years of experience in owner's representative, program/project management, or in-house corporate real estate roles, ideally supporting premium interior construction.
Working knowledge of interior construction scopes.
Strong attention to detail and ability to interpret shop drawings, material submittals, and schedules to support project-manager oversight and compliance tracking.
Working knowledge of architectural, interior, and MEP drawings; understanding of project management methodologies, budgeting, forecasting, and scheduling.
Clear written and verbal communication skills, including the ability to produce concise, executive-ready materials.
Strong organizational skills and ability to manage multiple workstreams in a dynamic environment.
Collaborative style and comfort driving project-manager accountability without direct management authority.
Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

Experience supporting RFQ/RFP and contract coordination.
Proficiency in MS Excel, Word, PowerPoint, and Outlook; Adobe/Photoshop and Smartsheet.
Experience aggregating data and implementing dashboards utilizing AI tools.

Responsibilities

Maintain portfolio workplans, milestones, risks, and interdependency tracking, and drive project managers on lookahead and milestone compliance while flagging risks early.
Run program cadence meetings and ensure clear ownership and follow-through.
Prepare executive-ready status updates, decision memos, and briefing materials; maintain dashboards and standardized templates.
Contribute to program-level process improvements and best practices based on trends across projects.
Coordinate across internal functions, vendors, architects, and consultants, serving as a central point of contact between project managers, procurement, and Capital Planning.
Coordinate with third-party project managers on fit-outs in active operational facilities, including airports, occupied buildings, and 24/7 spaces, addressing permitting, security, and building operations requirements.
Request and track ROMs from Capital Planning; coordinate RFQ/RFP processes with sourcing and procurement; and vet proposals against program pricing guardrails.
Support funding requests and monitor program-level budget and schedule performance.
Coordinate with project managers and consultants on finish specifications and installation standards to support program-wide quality and consistency.