Program Manager, Retail Construction
About The Position
JLL is seeking a detail-oriented Program Manager with owner's representative experience to support oversight of a premium interior construction program for a leading financial institution. The role drives operating cadence, stakeholder coordination, and delivery discipline across interior fit-out and selective base building projects in complex, operationally sensitive environments. The position is on-site in New York, NY. The Program Manager maintains portfolio workplans, milestones, risks, and interdependencies; drives project managers on lookahead and milestone compliance; and prepares executive-ready updates, decision memos, briefing materials, dashboards, and standardized templates. The role coordinates internal functions, vendors, architects, consultants, procurement, Capital Planning, and third-party project managers, including work in active facilities with permitting, security, and building-operations requirements. The role also supports cost, procurement, schedule, and quality oversight. This includes coordinating ROM requests and RFQ/RFP processes, supporting funding requests, monitoring program-level budget and schedule performance, and helping maintain consistent finish specifications and installation standards across projects. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.
Requirements
- Bachelor's degree in Architecture, Construction Management, Engineering, Real Estate, or a related field.
- 5–7 years of experience in owner's representative, program/project management, or in-house corporate real estate roles; ideally supporting premium interior construction.
- Working knowledge of interior construction scopes.
- Strong attention to detail and ability to interpret shop drawings, material submittals, and schedules for project oversight and compliance tracking.
- Working knowledge of architectural, interior, and MEP drawings.
- Understanding of project management methodologies, budgeting, forecasting, and scheduling.
- Clear written and verbal communication skills, including the ability to produce concise, executive-ready materials.
- Strong organizational skills and ability to manage multiple workstreams in a dynamic environment.
- Collaborative style and comfort driving project manager accountability without direct management authority.
- Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.
Nice To Haves
- Experience supporting RFQ/RFP and contract coordination.
- Proficiency in MS Excel, Word, PowerPoint, and Outlook.
- Experience with Adobe/Photoshop and Smartsheet.
- Experience aggregating data and implementing dashboards using AI tools.
Responsibilities
- Maintain portfolio workplans, milestones, risks, and interdependency tracking.
- Drive project managers on lookahead and milestone compliance, and flag risks early.
- Run program cadence meetings and ensure clear ownership and follow-through.
- Prepare executive-ready status updates, decision memos, and briefing materials; maintain dashboards and standardized templates.
- Contribute to program-level process improvements and best practices based on cross-project trends.
- Coordinate internal functions, vendors, architects, and consultants, serving as a central contact among project managers, procurement, and Capital Planning.
- Coordinate with third-party project managers on fit-outs in active operational facilities, including permitting, security, and building-operations requirements.
- Request and track ROMs from Capital Planning; coordinate RFQ/RFP processes with sourcing and procurement; vet proposals against program pricing guardrails.
- Support funding requests and monitor program-level budget and schedule performance.
- Coordinate with project managers and consultants on finish specifications and installation standards to support program-wide quality and consistency.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
- Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
