T Mobile Retailer District Manager

Luna Wireless, An Authorized T-Mobile Retailer (Southeast)•Miami, FL

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is seeking a District Manager to manage the success of multiple retail locations and drive sales execution. The role helps realize the potential of the T-Mobile brand by ensuring employees are trained on products and services, improving the customer experience, building retail preference through relationships and merchandising, increasing sales, and reducing selling expenses. The District Manager will help build the Luna Wireless brand, develop a strong team, and implement projects and products that improve organizational performance. This visible, hands-on leader partners with senior leadership, communicates priorities and organizational changes, and fosters employees’ professional development through coaching, feedback, and decisive performance management. The role calls for integrity, sound judgment, flexibility, strong relationships, and a focus on customer service and quality.

Requirements

Experience managing sales and operations at a multi-unit level.
Bachelor’s degree in business or a related field, or equivalent work experience.
Business analysis skills and in-depth retail experience.
Strong focus on customer service and quality.
Excellent communication and influencing skills.
2–4 years of sales and operational experience.
2–4 years of people management experience.
1–3 years of T-Mobile multi-unit management experience.
2+ years of wireless retail experience.
1+ years of project management experience.
Ability to build and maintain strong interpersonal relationships and credibility.
Demonstrated integrity, ethical conduct, flexibility, and sound judgment.

Nice To Haves

Spanish bilingual ability is preferred but not required.

Responsibilities

Manage the success of multiple Luna Wireless locations.
Drive sales execution and improve organizational performance.
Ensure employees are trained in T-Mobile products and services and improve the customer experience.
Build retail preference through customer relationships and merchandising, increase sales, and reduce selling expenses.
Build and upgrade a strong team and help develop the Luna Wireless brand.
Implement new projects and products.
Lead visibly and align with company culture and values.
Plan, motivate, organize, and oversee work to move others toward action.
Communicate ideas and information in ways that inform colleagues and encourage participation in organizational changes and priorities.
Coach and provide feedback to support employees’ professional development, share knowledge and experience, and address performance problems decisively.
Build and maintain relationships with team members, management, customers, and other functional leaders.
Demonstrate ethical conduct, integrity, and sound judgment.