Program Manager of Day Supports
About The Position
The Program Manager oversees the day-to-day operations of the Day Habilitation and Career Supports programs, ensuring the safety and well-being of program members. The role supervises staff and services, maintains regulatory compliance and service documentation, manages program systems and finances, and collaborates with program coordinators, members, families, and service providers to support person-centered outcomes and independence. The position includes managing program operations and sites, incident response, enrollment, monthly service reviews, staffing and training, billing, purchasing, supplies, and participant satisfaction. The manager also conducts outreach to recruit new members and is available on call as needed. The role is based at the Admin Office in Granite, Staten Island, New York, and involves frequent travel using a personal vehicle.
Requirements
- Minimum age of 18.
- At least 3 years of experience working with individuals with developmental disabilities.
- Flexible availability, including 24/7 on-call coverage and varied hours, including nights and weekends; availability may be in person or remote.
- Valid driver's license and personal vehicle required.
Nice To Haves
- Experience in a Day Habilitation setting is preferred.
- At least 2 years of experience in an administrative role is preferred.
- A bachelor's degree in a related field, such as Social Work or Mental Health, is preferred.
Responsibilities
- Manage the daily operations of Day Habilitation and Career Supports programs and sites.
- Handle incident management, site development, vehicle requirements, program development, and other operational needs.
- Supervise individuals receiving services and the staff delivering those services.
- Ensure documentation and program operations comply with regulatory requirements.
- Track staff professional development and required training.
- Oversee billing, employee evaluations, program purchases, financial transactions, and program resources.
- Monitor participant satisfaction surveys and address program issues.
- Collaborate with program coordinators to develop and manage individualized habilitation plans.
- Conduct monthly reviews of services provided to participants for accuracy and regulatory compliance.
- Assist with enrollment and facilitate required paperwork.
- Maintain systems for monitoring service units, revenue, and staffing levels.
- Establish and maintain 24-hour emergency contact procedures.
- Foster independence among individuals served and communicate effectively with families, friends, and other service providers.
- Conduct outreach to recruit new program members and evaluate and support their development.
- Be available on call as needed to address program-related issues.
- Engage with each member's on-site and off-site service providers.
- Schedule, supervise, coordinate, and evaluate support staff; conduct monthly staff meetings and required training.
- Oversee the purchase, use, storage, and maintenance of supplies.
- Manage petty cash, staff activity fees, purchases, and snack cart operations.
- Maintain open communication with families and members, report progress, and identify concerns.
- Perform other duties deemed necessary by the supervisor.
Benefits
- Medical, vision, dental, and life insurance for employees working 30 or more hours per week.
- Employer-paid telehealth services for all employees, regardless of hours.
- Voluntary accident, disability, legal, identity protection, and pet insurance.
- 403(b) retirement plan.
- Paid time off and holidays, including the employee's birthday.
- Discounts on wireless plans, entertainment, dining, travel, and more.
- Bi-weekly stipends for eligible cellphone and transportation expenses.
- Tuition reimbursement and career advancement programs.
- Employee Assistance Program.
- Referral program rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
