Day Program Manager
About The Position
Prestige Healthcare Resources, Inc. (PHRI) seeks an experienced, proactive, compassionate, and detail-oriented Day Program Manager to lead its Day Rehabilitation Program. The manager oversees the development, implementation, and evaluation of therapeutic programming, with an emphasis on group sessions and evidence-based practices. The role provides day-to-day operational and clinical oversight, promotes a therapeutic and recovery-focused environment, and ensures services meet program standards, clinical best practices, organizational policies, and regulatory requirements. The manager supervises and develops program staff, monitors clinical documentation and service delivery, coordinates care with internal and external providers, and supports quality assurance and regulatory compliance. The position also leads program development and continuous improvement, supports consumer engagement and complaint resolution, prepares required reports, assists with audits and certifications, oversees billing for program services, and manages the program budget.
Requirements
- Master’s degree in Social Work, Psychology, Counseling, or a related field.
- Proven experience in program management and leadership within a mental health or treatment setting.
- Strong understanding of group therapy techniques and mental health diagnoses.
- Excellent communication, interpersonal, and organizational skills.
- Ability to collaborate with a diverse team and build relationships with clients and families.
- Knowledge of regulatory requirements and best practices in mental health care.
- Strong analytical and problem-solving skills, with a focus on continuous improvement.
Nice To Haves
- Doctorate degree preferred.
Responsibilities
- Design, implement, and manage therapeutic programs that address clients’ diverse needs, emphasizing group therapy and evidence-based practices.
- Provide day-to-day leadership and operational oversight of the Day Rehabilitation Program.
- Ensure program compliance with DBH, DHCF, CARF, and other regulatory requirements.
- Develop, implement, and monitor program workflows, policies, SOPs, and procedures.
- Review consumer schedules, group activities, and service delivery to ensure alignment with treatment goals.
- Supervise clinical staff and ensure credentials, licensure, and training remain compliant.
- Ensure DL20 assessments, treatment plans, progress notes, and other documentation are completed accurately and on time.
- Oversee coordination of care with MHRS, ACT, SUD, and other internal or external providers.
- Participate in multidisciplinary team meetings and clinical case reviews.
- Collaborate with departments, stakeholders, and community organizations to enhance service delivery and meet client needs.
- Monitor compliance with DBH and DHCF billing and authorization requirements, including Comagine authorization processes.
- Ensure documentation meets quality standards and supports medical necessity; review audit results and implement corrective action plans as needed.
- Ensure consumer records comply with HIPAA, confidentiality, and agency privacy standards.
- Provide direct supervision, coaching, and performance evaluations for program staff.
- Coordinate staff schedules, coverage, and workflow assignments; identify training needs and ensure staff attend required trainings.
- Lead implementation and growth of the Day Rehabilitation Program.
- Monitor program data, outcomes, and performance indicators to support quality improvement.
- Develop new groups, therapeutic activities, and recovery-focused interventions.
- Ensure culturally competent services that support recovery, empowerment, and inclusion.
- Maintain a safe, respectful, and supportive environment; resolve consumer complaints, grievances, or concerns in accordance with agency policy.
- Support consumer engagement and retention in the program.
- Complete required program reports, tracking logs, and regulatory submissions; ensure accurate encounter documentation and billing processes.
- Assist leadership with DBH or DHCF audits, reviews, certification, and re-certification.
- Oversee billing for Day Treatment Center services, including group therapeutic sessions, ensuring timely and accurate claim submission to insurance providers.
- Develop and manage the program budget to use resources efficiently and support financial sustainability.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
