Day Program Manager

Sevita•Houston, TX

About The Position

The Day Program Manager manages services and operations for a designated day program or group of programs. The role oversees direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and upkeep of the physical environment. The manager supervises program employees and oversees recruitment, hiring, orientation, training, scheduling, performance reviews, coaching, discipline, termination processes, and employee safety. The role manages program planning and service delivery, records and reviews, licensing and other compliance, individuals’ rights and assets, stakeholder communications, incident response, and health care systems, including medication administration and dietary planning. The position is responsible for program financial performance, including purchases, billing, utilization, staffing budgets, and census growth. It also oversees the cleanliness, safety, and maintenance of program facilities and vehicles, attends regional and other required meetings, and performs related duties as needed. A bachelor’s degree and two to three years of related human services industry experience are preferred. An equivalent combination of education and experience may substitute. The role may require a current driver’s license, vehicle registration, and auto insurance when driving on behalf of the company or transporting individuals; state-required licensure and training or certifications may also apply. Travel is required as needed. The physical requirements are classified as Medium Work, including exerting up to 50 pounds occasionally, 30 pounds frequently, and 10 pounds constantly.

Requirements

Bachelor’s degree and two to three years of related experience in the human services industry are preferred.
An equivalent combination of education and experience that provides proficiency in the responsibilities may substitute for the stated education and experience requirements.
Other education and experience may be required by applicable regulations.
Current driver’s license, car registration, and auto insurance are required if driving on behalf of the company or providing transportation to individuals receiving services.
Licensure as required by state.
Medication Management Certificate, issued upon completion of company-provided training.
Mandatory Reporter Certificate, issued upon completion of company-provided training.
Other training or certification as required by state requirements or service line.
Travel as needed.
Ability to meet the position’s medium physical work requirements, including exerting up to 50 pounds occasionally, 30 pounds frequently, and 10 pounds constantly.

Nice To Haves

Bachelor’s degree.
Two to three years of related experience in the human services industry.

Responsibilities

Oversee recruitment, hiring, retention, orientation, training, scheduling, records, and management of program employees.
Conduct staff meetings and monitor training compliance and documentation.
Design and monitor schedules to ensure shift coverage and minimize overtime.
Conduct or approve employee performance evaluations, and coach employees or participate in discipline and termination decisions as appropriate.
Oversee employee safety, workers’ compensation compliance, and return-to-work assistance.
Manage program planning and monitor delivery of services and supports for consistency, engagement, and relevance.
Write or approve individual program plans as appropriate and support staff in implementing them across shifts.
Audit individual records and program documentation for accuracy and completion.
Conduct progress meetings and reviews and provide or approve written progress reviews.
Oversee licensing compliance, program documentation, implementation of the Network compliance plan, and individual rights.
Oversee the management and auditing of individuals’ funds and property, as applicable.
Maintain professional relationships and regular communication with individuals, families, case managers, and other stakeholders; act as their point of contact.
Implement satisfaction improvement plans and strategies to prevent serious incidents; review incidents, direct responses, and ensure timely reporting.
Oversee individual health care, medication administration systems and documentation, and staff medication training or certification.
Approve medical supplies and equipment purchases and ensure employees are trained in their proper use.
Monitor food service for compliance with dietary plans, special needs, and individual choice.
Manage program financial performance, purchasing, invoices, company credit card statements, billing, utilization, and staffing budgets.
Monitor census, attendance, and service utilization, and maximize census, average daily attendance, and utilization.
Oversee maintenance, cleanliness, and safety of program facilities and vehicles.
Ensure vehicles are maintained and safe, and implement training for safe operation of company-owned vehicles.
Monitor housekeeping and maintain facilities, furnishings, and equipment in good repair and compliant with regulatory standards.
Attend monthly regional meetings and other meetings as needed, and perform related duties as required.