Program Manager I - Fitness

HealthFitness•Jacksonville, FL

1d•Onsite

About The Position

HealthFitness, a Trustmark company, is hiring a full-time Program Manager I - Fitness for an on-site client location in Jacksonville, Florida. The role manages and directs all operational aspects of a fitness program, with the goal of achieving strong participation, measurable results, and high customer satisfaction. Responsibilities include contract compliance, strategic business planning, budget management, staff supervision and development, delivery of health and fitness programs, and preparation of outcomes-focused management reports. The Program Manager develops and implements an annual business plan, manages the client relationship, and oversees individual and group fitness, health education, motivational programs, marketing, and special events. The role tracks program data and outcomes, safeguards participant records, conducts safety checks and audits, and helps ensure that fitness equipment and facilities are maintained. Staff-facing duties may include fitness testing, exercise prescription, orientations, personal training, floor supervision, and group exercise instruction. The role also works with the Director Program Management & Engagement to introduce HealthFitness programs, products, and services to the client. The position is based at a client site in Jacksonville, FL, and does not require weekend work. The listed annual compensation range is $42,000–$52,000, with the final offer determined by factors including location, qualifications, experience, and skills. Applicants must meet hiring requirements, including a pre-employment drug test.

Requirements

Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology, or a related discipline, or an equivalent combination of education, current certifications, and experience.
At least 2 years of related industry experience.
Current Adult CPR/AED/First Aid certifications from the American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute by the start date. Certification must include an in-person component and cannot be 100% online or OSHA compliant.
Ability to lead, manage, and operate a fitness center.
Strong interpersonal and customer service skills, including the ability to motivate others.
Ability to effectively organize and prioritize work demands.
Computer proficiency in Microsoft Office, including at minimum Word, Excel, and Outlook.
Must meet hiring requirements, including a pre-employment drug test.

Nice To Haves

Prior supervisory experience.
Industry-recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT, or NETA.
NCCA-accredited Personal Trainer certification from an industry-recognized and HealthFitness-approved agency.

Responsibilities

Manage program activities in accordance with HealthFitness operational, quality, safety, and service standards.
Develop and implement the yearly strategic business plan, including contract deliverables, program and service offerings, initiatives, targeted outcomes, and marketing strategy.
Prepare and manage the operating budget and ensure expenditures follow applicable policies and procedures.
Ensure contract compliance.
Manage the client relationship and maintain high customer satisfaction while reinforcing HealthFitness’s value.
Direct individual and group fitness programs, health education activities, motivational programs, and special events.
Coordinate marketing and communications to maximize program engagement, using HealthFitness Corporate support as appropriate.
Track participant and program data to measure goal achievement, outcomes, and results, and prepare outcomes-focused management reports.
Manage worksite records and data, including proper storage, retention, and confidentiality in accordance with HealthFitness requirements.
Conduct daily informal safety checks and routine safety audits on a weekly, monthly, and quarterly basis.
Perform staff duties as appropriate, including floor supervision, fitness testing, exercise prescription, new-member facility and equipment orientations, personal training, and group exercise instruction.
Verify that equipment is maintained and operating properly; ensure locker rooms are clean and stocked; and coordinate prompt resolution of facility issues.
Work with the Director Program Management & Engagement to introduce new HealthFitness programs, products, and services to the client.
Perform other duties as needed or assigned.