Fitness Program Manager

HealthFitness • Ann Arbor, MI

5d • Onsite

About The Position

HealthFitness, a Trustmark company, is seeking a Program Manager I - Fitness to manage an on-site fitness program at a client location in Ann Arbor, Michigan. The role leads the operational, business, and service delivery aspects of a midsized, single-client corporate fitness facility, with responsibility for participation, outcomes, customer satisfaction, and contract compliance. The manager develops and follows a strategic business plan, manages the operating budget, leads and develops staff, and maintains a strong client relationship.

The position also oversees onsite and virtual wellness offerings, health education, fitness activities, marketing, and special events. It tracks participant and program results and prepares outcomes-focused reports. Hands-on fitness duties may include floor supervision, fitness testing and assessments, exercise prescriptions, orientations, personal training, and group exercise instruction. The manager also oversees facility and equipment condition, recordkeeping and data confidentiality, and routine safety checks and audits.

This is a full-time, 40-hour-per-week role with a Monday-through-Thursday schedule from 7:00 AM to 5:00 PM and Fridays off. Weekends are not required. Compensation is $45,000-$50,000 annually, with additional commission opportunities for eligible certified personal trainers. The role includes a comprehensive benefits package.

Requirements

• Associate degree or higher in Exercise Science, Health Promotion, Kinesiology, or a related discipline, or an equivalent combination of education, current certifications, and experience.
• At least 2 years of related industry experience.
• Industry-recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT, or NETA; if not current, certification must be obtained within 60 days of hire.
• NCCA-accredited Personal Trainer certification from an industry-recognized, HealthFitness-approved agency; if not current, certification must be obtained within 90 days of hire.
• Current Adult CPR/AED/First Aid certifications from the American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute by the start date. Certification must include an in-person component and cannot be 100% online/OSHA compliant.
• Ability to lead, manage, and operate a fitness center.
• Strong interpersonal and customer service skills, including the ability to motivate others.
• Ability to organize and prioritize work demands effectively.
• Computer proficiency in Microsoft Office, including at minimum Word, Excel, and Outlook.
• Must meet hiring requirements, including a pre-employment drug test.

Nice To Haves

• Prior supervisory experience.

Responsibilities

• Manage all operational activities of the fitness program in accordance with HealthFitness quality, safety, service, and operating standards.
• Develop and implement the annual strategic business plan, including contract deliverables, program offerings, initiatives, targeted outcomes, and marketing strategy.
• Prepare and manage the operating budget and ensure spending follows applicable policies and procedures.
• Ensure contract compliance and maintain the client relationship and customer satisfaction.
• Recruit, train, supervise, mentor, and support fitness staff, and lead staff meetings as appropriate.
• Direct individual and group fitness programs, health education, motivational programs, and special events.
• Coordinate marketing and communications to increase engagement, using corporate support as appropriate.
• Track participant and program data, measure outcomes and goal achievement, and prepare management reports.
• Manage worksite records and data, ensuring appropriate storage, retention, and confidentiality.
• Conduct daily informal safety checks and routine safety audits on weekly, monthly, and quarterly schedules.
• Perform fitness-center staff duties as appropriate, including floor supervision, fitness testing, exercise prescription, new-member orientations, personal training, and group exercise instruction.
• Ensure equipment is maintained and operating properly, locker rooms are clean and stocked, and facility issues are resolved promptly.
• Introduce new HealthFitness programs, products, and services to the client in conjunction with the Director of Program Management & Engagement.
• Carry out other duties as needed or assigned.

Benefits

• Medical, dental, and vision plans, including HSA, PPO, and FSA options.
• Retirement/401(k) plan with employer matching.
• Fitness and wellness programs incentivized with medical plan discounts.
• Certification reimbursement program.
• Tuition reimbursement.
• Paid new parent leave.
• Paid holidays and PTO, starting at 3 weeks for full-time associates.
• Paid volunteer time off.
• Additional commission opportunities for someone with an industry-recognized, HealthFitness-approved Personal Trainer certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree