Fitness Program Manager

HealthFitness • Livonia, MI

10d • Onsite

About The Position

HealthFitness, a Trustmark company, is hiring a full-time Program Manager I - Fitness for an onsite fitness program at a client site in Livonia, Michigan. The role manages and directs program operations to support participation, outcomes, and customer satisfaction while meeting HealthFitness operational, quality, safety, service, and contract requirements. The manager develops and follows a strategic business plan, manages the operating budget, oversees staff, and coordinates fitness and wellness offerings, marketing, and client communications. The position also tracks participant and program outcomes, prepares management reports, maintains confidential records, and monitors facility safety and equipment. The manager may also provide direct fitness services, including assessments, exercise prescriptions, orientations, personal training, floor supervision, and group exercise instruction.

Requirements

• Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology, or a related discipline, or an equivalent combination of education, current certifications, and experience.
• At least 2 years of related industry experience.
• Current Adult CPR/AED/First Aid certifications from the American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute, required by the start date; certification must include an in-person component and cannot be 100% online/OSHA compliant.
• Ability to lead, manage, and operate a fitness center.
• Strong interpersonal and customer service skills, including the ability to motivate others.
• Ability to organize and prioritize work effectively.
• Computer proficiency in Microsoft Office, including at minimum Word, Excel, and Outlook.
• Must meet hiring requirements, including a pre-employment drug test.

Nice To Haves

• Industry-recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT, or NETA.
• NCCA-accredited Personal Trainer certification from an industry-recognized agency approved by HealthFitness.
• Prior supervisory experience.

Responsibilities

• Manage program activities in accordance with HealthFitness operational, quality, safety, and service standards.
• Develop and implement the yearly strategic business plan, including contract deliverables, program and service offerings, initiatives, targeted outcomes, and marketing strategy.
• Prepare and manage the operating budget and ensure expenditures follow applicable policies and procedures.
• Lead individual and group staff meetings as needed to communicate company, client, and program updates.
• Ensure contract compliance and manage the client relationship to maintain customer satisfaction and reinforce HealthFitness's value.
• Direct individual and group fitness programs, health education activities, motivational programs, and special events; coordinate marketing and communications to maximize engagement.
• Track participant and program data, measure goal achievement and outcomes, and create outcome-focused management reports.
• Manage worksite records and data, ensuring proper storage, retention, and confidentiality.
• Conduct informal daily safety checks and routine safety audits on weekly, monthly, and quarterly schedules.
• Perform staff duties as appropriate, including floor supervision, fitness testing, exercise prescription, facility and equipment orientations, personal training, and group exercise instruction.
• Verify equipment is maintained and operating properly, ensure locker rooms are clean and stocked, and coordinate resolution of facility issues.
• Work with the Director of Program Management & Engagement to introduce new HealthFitness programs, products, and services to the client.
• Perform other duties as needed or assigned.
• Coach, train, supervise, and support staff development.
• Design and deliver wellness initiatives such as fitness programs, challenges, workshops, and special events.

Benefits

• Medical, dental, and vision plans, including HSA, PPO, and FSA options.
• Retirement/401(k) plan with employer matching.
• Fitness and wellness programs with incentives through medical plan discounts.
• Certification reimbursement program.
• Tuition reimbursement.
• Paid new parent leave.
• Paid holidays.
• Paid time off, starting at 3 weeks for full-time associates.
• Paid volunteer time off.
• Additional commission opportunities for candidates with an industry-recognized Personal Trainer certification approved by HealthFitness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree