Program Manager I - Fitness

HealthFitness•Jacksonville, FL

3d•$42,000 - $52,000•Onsite

About The Position

HealthFitness, a Trustmark company, is hiring a full-time Program Manager I - Fitness at a client site in Jacksonville, Florida. The role manages and directs all operational aspects of an on-site, multisite-client fitness program, with a focus on participation, results, and customer satisfaction. The manager ensures contract compliance, develops and follows a strategic business plan, supervises and develops staff, designs and facilitates health and fitness programs, manages administrative duties, and prepares outcomes-focused reports. The position includes managing client relationships, budgets, program data, marketing and communications, and facility operations. It also includes direct fitness-center duties such as floor supervision, fitness testing, exercise prescriptions, orientations, personal training, and group exercise instruction. The role conducts routine safety checks and audits, ensures equipment and locker rooms are properly maintained, and works with the Director Program Management & Engagement to introduce HealthFitness programs, products, and services to the client. No weekends are required.

Requirements

Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology, or a related discipline, or an equivalent combination of education, current certifications, and experience.
At least 2 years of related industry experience.
Current Adult CPR/AED/First Aid certifications from the American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute by the start date; certification must include an in-person component and cannot be 100% online/OSHA compliant.
Ability to lead, manage, and operate a fitness center.
Strong interpersonal and customer service skills, including the ability to motivate others.
Ability to organize and prioritize work demands effectively.
Computer proficiency in MS Office, including at minimum Word, Excel, and Outlook.
Must meet hiring requirements, including a pre-employment drug test.

Nice To Haves

Prior supervisory experience.
Industry-recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT, or NETA.
NCCA-accredited Personal Trainer certification from an industry-recognized agency approved by HealthFitness.

Responsibilities

Manage program activities in accordance with HealthFitness operational, quality, safety, and service standards.
Develop and implement the yearly strategic business plan, including contract deliverables, programs and services, initiatives, target outcomes, and marketing strategy.
Prepare and manage the operating budget and ensure expenditures comply with applicable policies and procedures.
Ensure contract compliance and manage the client relationship to maintain customer satisfaction and reinforce HealthFitness value.
Direct individual and group fitness programs, health education activities, motivational programs, and special events.
Coordinate marketing and communications to maximize program engagement, using HealthFitness corporate support as appropriate.
Track participant and program data to measure goal achievement and outcomes, and prepare management reports based on business plan goals and objectives.
Manage onsite record and data handling, including proper storage, retention, and confidentiality in accordance with HealthFitness requirements.
Conduct informal daily safety checks and routine safety audits on weekly, monthly, and quarterly schedules.
Provide floor supervision, fitness testing, exercise prescriptions, new-member facility and equipment orientations, personal training, and group exercise instruction as appropriate.
Verify that equipment is maintained and operating properly; ensure locker rooms are clean and stocked; coordinate prompt resolution of facility issues.
Introduce new HealthFitness programs, products, and services to the client in conjunction with the Director Program Management & Engagement.
Perform other duties as needed or assigned.