Program Management 2

IDEMIA

About The Position

This role is accountable for the successful management, execution, and performance of a customer program throughout the contract lifecycle. Its objectives are customer satisfaction, financial performance, and operational compliance that meets or exceeds contractual service-level agreements. The role leads programs of medium complexity autonomously and leads programs of high complexity with support or coaching from a Program Director. It also coaches a Program Manager on medium-complexity programs. Medium-complexity programs are described as having a total contract value under 5 million euros, involving new or highly demanding customers, or requiring substantial customization. High-complexity programs are described as having a total contract value above 5 million euros, involving a highly demanding new customer or a customer known to be unreliable, new products, or a complex industrial organization.

Responsibilities

Manage the customer relationship as IDEMIA’s primary point of contact for the customer.
Proactively seek customer satisfaction by requesting feedback and pursuing continuous improvement and new opportunities.
Ensure the customer performs its obligations so IDEMIA can perform the work.
Lead and support the IDEMIA program team, including technical project, purchasing, legal, and supply teams, to achieve program objectives.
Provide vision on key success factors and direction to internal and external stakeholders, including key partners and suppliers.
Ensure compliance with customer requirements.
Organize and plan work according to the Program Management System process (DRIVE).
Organize tollgate reviews.
Monitor program KPIs.
Manage program risks and identify issues or risks in collaboration with technical project managers.
Ensure mitigation plans are defined and identify issues requiring escalation or management assistance.
Manage program profit and loss, gross margin, revenue, and invoicing forecasts.
Manage contracts and reinforce adherence to contract terms and conditions.
Lead medium-complexity programs autonomously.
Coach a Program Manager on medium-complexity programs.
Lead high-complexity programs with support or coaching from a Program Director.