Product Manager (Healthcare Payments & HSA/FSA)

WEXWEXUS•Remote, OH

1d•$89,800 - $120,400

About The Position

The Product Manager is a core execution role within WEX’s Health & Benefits digital organization, responsible for delivering and continuously improving healthcare payment products. These include HSA debit card rails, claims reimbursement and auto-adjudication flows, ACH/RTP money movement, real-time payment notifications, and spend authorization logic. The role connects product decisions to adoption, retention, revenue, cost-to-serve, and operational efficiency, and partners with engineering, compliance, finance, operations, and external payment vendors. The position owns end-to-end execution for payment features, participates in and facilitates Scrum ceremonies, and drives short-term delivery through rapid iteration and outcome data. It also leads payments-focused discovery, synthesizes customer insight and industry signals into testable hypotheses, and uses AI-enabled workflows for research, synthesis, analysis, and requirements drafting while retaining human accountability for decisions. The Product Manager uses qualitative and quantitative inputs—including payment and operational metrics—to prioritize work, make trade-offs, and communicate confidence, risk, and validation needs. The role also identifies friction in the member payment experience, participates in customer empathy and research sessions, and tests payment UX hypotheses. It requires working knowledge of healthcare payment ecosystems, payment compliance constraints, payment partners, claims workflows, and the impact of product choices on downstream operations and financial performance. Travel is listed as 5%, including 5% overnight travel.

Requirements

Undergraduate degree in business, technology, computer science, or a related field.
At least 4 years of professional experience, including at least 2 years in product management roles with direct ownership of feature delivery.
Demonstrated experience in fintech, healthcare payments, or consumer financial products, with hands-on knowledge of payment rails, money movement, or benefits account platforms.
Ability to translate customer and operational insights into testable hypotheses and deliver short-to-medium-term product outcomes.
Experience working cross-functionally with engineering, compliance, operations, and external vendor partners.
Comfort with qualitative and quantitative analysis, navigating data dashboards, and making decisions with imperfect information.
Familiarity with IRS substantiation requirements, including IIAS and 213(d), Reg E, and AML/KYC frameworks in a benefits payment context.
Working knowledge of healthcare payment ecosystems, including HSA/FSA/HRA debit card rails, ACH, RTP/FedNow, and claims reimbursement workflows.
Ability to own complex, dependency-heavy product delivery and make clear, bounded prioritization decisions without full consensus.
Experience leading discovery and customer research for payment-adjacent product problems.
Ability to use AI tools for research synthesis, competitive analysis, requirements drafting, and insight generation while retaining accountability for product decisions.
Ability to communicate effectively with technical and non-technical partners and establish clear decision ownership.

Nice To Haves

Prior experience at a health benefits administrator, HSA/FSA/HRA platform, or fintech company.
Experience with real-time payment (RTP/FedNow) or ACH product development.
Working knowledge of claims adjudication logic or auto-adjudication workflows.
Experience designing AI-assisted product workflows using LLMs or agents.
MBA or equivalent graduate education in business, technology, or health systems.

Responsibilities

Own end-to-end execution of payment product features, including HSA debit card rails, claims auto-adjudication, ACH/RTP money movement, and real-time payment notifications.
Participate in and facilitate Scrum ceremonies, including Sprint Planning, Daily Standups, Refinement, Demos, and Retrospectives; lead ceremonies as needed.
Drive short-term delivery, iterate based on stakeholder feedback and outcome data, and connect delivery choices to adoption, revenue, and operational efficiency targets.
Lead discovery for payments-specific problems such as spend authorization flows, payment partner integrations, and compliance-adjacent money movement constraints.
Synthesize customer insight, payment industry signals, and competitive intelligence into testable hypotheses, using AI-enabled research tools while applying human judgment.
Use payment metrics such as authorization rates, decline rates, transaction error rates, auto-adjudication throughput, and cost-per-transaction to inform prioritization.
Cross-check AI-generated analysis against source data and apply appropriate rigor based on decision risk and reversibility.
Coordinate with engineering, compliance, finance, operations, and external payment partners; clarify decision ownership and proactively resolve impediments.
Contribute ideas on product sequencing and trade-offs grounded in the Health & Benefits payment strategy.
Identify friction in member payment experiences and translate trends into product improvements.
Participate in customer empathy sessions with employers, members, and brokers, and use test-and-learn methods to validate payment UX hypotheses.
Connect roadmap decisions to customer value, adoption, revenue, retention, margin, cost-to-serve, and operating efficiency.
Communicate decisions, trade-offs, confidence levels, risks, and validation needs to technical and non-technical stakeholders.

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Quarterly or annual bonus eligibility for non-sales roles, subject to role and applicable plan