Product Manager - SMB Lending

JPMorganChase•Columbus, OH

About The Position

As a Product Manager at JPMorganChase within Business Banking, you will provide senior product leadership across strategy, execution, and outcomes for client-facing and platform capabilities. You will establish a product vision and multi-horizon roadmap, align stakeholders around measurable business objectives, and make prioritization trade-offs across customer value, risk, controls, and technology constraints. You will own the product operating rhythm from discovery and planning through delivery, launch, and continuous improvement, partnering with Engineering, Design, Data, Operations, Risk, Compliance, and Legal to deliver secure, resilient, scalable solutions and strong client experiences. You will help shape how small businesses manage their day-to-day finances through document collection and management capabilities. You will also help elevate product practices through leadership, influence, and coaching, using data, customer insights, and market context to inform decisions. The role is part of an AI-forward, agile team and includes collaboration on AI-enabled product experiences.

Requirements

At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
Advanced knowledge of the product development life cycle, design, and data analytics.
Ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
Experience integrating AI and collaborating with AI prompt engineers to deliver AI solutions.
Demonstrated work on AI-enabled or data-assisted products, such as assistive user interfaces, recommendations, retrieval/search, or workflow copilots.
Familiarity with responsible AI principles, including transparency, user control, and error states, as well as firm controls and governance processes.
Excellent communication, influencing, and negotiation skills, with the ability to develop and maintain collaborative relationships.
Experience working across multiple business areas and/or functions to deliver results.
Experience building and managing scalable document collection and processing capabilities that simplify customer and employee experiences, automate manual workflows, strengthen controls, and enable efficient lending operations.

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization.
Understanding of product testing cycles, requirements, and execution.
Experience in small business banking, lending operations, or financial services product management.

Responsibilities

Develop product strategy for Business Banking Onboarding products, with a focus on the vision for Document Collection and Management to help small businesses manage day-to-day finances.
Manage discovery efforts and market research to identify customer solutions and incorporate them into the product roadmap.
Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition.
Establish a framework and track product success metrics, including cost, features and functionality, risk posture, and reliability.
Develop an end-to-end User Acceptance Testing strategy for product changes, considering effects on the customer journey, back-end systems, and Integrated Test Environment cycles.
Navigate ambiguity and use strategic thinking and problem-solving to provide clarity and direction.
Champion responsible AI principles and collaborate with AI engineers to deliver AI-enabled experiences, including assistive interfaces, recommendations, and workflow automation.
Lead product activities from discovery and planning through delivery, launch, and continuous improvement.
Align stakeholders to measurable business objectives and make prioritization trade-offs across customer value, risk, controls, and technology constraints.
Partner with Engineering, Design, Data, Operations, Risk, Compliance, and Legal to deliver secure, resilient, scalable solutions.