Senior Product Associate - SMB Lending
About The Position
As a Senior Product Associate within JPMorganChase Business Banking, you contribute to the end-to-end product lifecycle by supporting product strategy, defining and refining requirements, and partnering with Engineering, Design, Data, and stakeholders to deliver outcomes that matter to clients. You use customer feedback, user research, and data to help prioritize work, improve existing experiences, and identify opportunities for new capabilities. You also help ensure releases are high-quality and aligned with standards for security, resiliency, and scalability, contributing to the ongoing success and evolution of products. The role is part of an AI-forward, agile team focused on building and delivering technology products. It includes supporting product discovery and roadmap development, analyzing product metrics, and writing requirements, epics, and user stories. The position focuses on SMB lending within Business Banking.
Requirements
- 3+ years of experience or equivalent expertise in product management or a relevant domain area.
- Proficient knowledge of the product development lifecycle.
- Experience with product lifecycle activities, including discovery and requirements definition.
- Developing knowledge of data analytics and data literacy.
- Experience integrating AI and collaborating with AI prompt engineers to deliver AI solutions.
- Demonstrated work on AI-enabled or data-assisted products, such as assistive user interfaces, recommendations, retrieval/search, or workflow copilots.
- Practical familiarity with responsible AI principles, including transparency, user control, and error states, and with firm controls and governance processes.
Nice To Haves
- Prior experience in a matrixed organization with cross-functional teams and multiple stakeholders.
- Familiarity with agile delivery methodologies and tools for product backlogs and sprint planning.
- Experience in small business banking, financial services, or a similarly regulated industry.
- Background collaborating with data science or AI prompt engineering teams to define and refine AI-driven product features.
- Exposure to document management, digital onboarding, or workflow automation products in a regulated environment.
Responsibilities
- Partner with the Product Manager to identify product opportunities reflecting customer and market needs through user research and discovery.
- Consider and plan for upstream and downstream effects of new product features on the overall product experience.
- Support user research, journey mapping, and market analysis to inform the product roadmap and identify features that provide customer value.
- Analyze, track, and evaluate product metrics, including progress against time, cost, and quality targets throughout the product development lifecycle.
- Write requirements, epics, and user stories to support product development.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
