Senior Product Manager (Commercial Lending)

KeyBank • Cincinnati, OH

2d • $96,000 - $181,000 • Hybrid

About The Position

KeyBank is seeking a Senior Product Manager to lead the strategy, design, delivery, and ongoing evolution of a modern commercial loan origination and underwriting platform. The role will shape a relationship-centered, workflow-driven lending experience spanning client and banker intake, credit assessment, underwriting, approval, closing, booking, servicing handoffs, monitoring, renewals, and modifications across commercial lending segments.

This senior product leadership position is accountable for product vision, business outcomes, team development, and end-to-end execution. The successful candidate will translate lending, credit, risk, operations, data, and technology needs into a coherent product strategy; establish scalable operating and control frameworks; and lead cross-functional teams through discovery, design, prototyping, refinement, delivery, adoption, and continuous optimization. Success is measured by improvements in client and colleague experience, credit cycle time, straight-through processing, operational efficiency, data quality, risk and control effectiveness, adoption, and speed to revenue.

The role owns product strategy, roadmaps, investment priorities, outcomes, and product lifecycle management. It leads commercial lending transformation, discovery and prioritization, platform architecture and integrations, delivery and product operations, risk and governance, adoption and performance management, and the development of product professionals. The position is based in KeyBank’s BGPM footprint when possible and is typically hybrid three days a week in the office for candidates near a non-branch KeyBank facility. A home-based option may be considered for candidates who are not near a KeyBank location, with travel as needed. Occasional travel is expected.

Requirements

• Bachelor’s degree in Business, Finance, Computer Science, Information Systems, Engineering, Economics, or a related field, or an equivalent combination of education and relevant experience.
• At least 8 years of experience in product management, product ownership, engineering, lending transformation, or a related discipline within financial services or a technology-enabled regulated industry.
• At least 2 years of direct people-management experience, including hiring, coaching, performance management, and development of product professionals.
• Demonstrated ownership of a complex product or platform through strategy, discovery, roadmap definition, delivery, launch, adoption, and ongoing performance management.
• Experience modernizing complex workflows across multiple business units, functions, systems, and control environments.
• Ability to translate customer and business needs into product strategy, operating-model decisions, capabilities, requirements, and measurable outcomes.
• Ability to influence senior leaders and cross-functional partners, make decisions with incomplete information, and manage material dependencies and risks.
• Experience working in Agile product delivery environments and maintaining product artifacts in tools such as Jira and Confluence.
• Excellent written, verbal, facilitation, negotiation, and executive-communication skills.
• Ability to meet the role’s occasional travel expectations.

Nice To Haves

• Commercial or business lending experience spanning origination, underwriting, credit approval, closing, booking, servicing handoffs, or portfolio monitoring.
• Experience implementing, replacing, or materially modernizing a loan origination system or comparable enterprise workflow platform.
• Knowledge of commercial credit, lending products, risk-based pricing, profitability, collateral, financial spreading, risk ratings, documentation, and delegated approval structures.
• Experience with platform selection, vendor due diligence, contracting, implementation, third-party risk, and build-versus-buy decisions.
• Experience with CRM and lending integrations, APIs, data platforms, workflow automation, analytics, and AI-enabled decision-support capabilities.
• Agile certification such as Certified Scrum Product Owner, Product Owner/Product Manager, or Scrum Master.
• Experience leading change across multiple lines of business in a bank or similarly regulated enterprise.

Responsibilities

• Own and maintain the commercial lending origination platform’s product vision, strategy, roadmap, and investment priorities, aligning them with broader Commercial and Institutional C&I Lending strategy and product-family architecture.
• Define KPIs and OKRs, align measures with senior leadership, and use them to guide prioritization, funding, and product decisions.
• Lead the product lifecycle from discovery and business-case development through design, continuous delivery, market readiness, adoption, and ongoing optimization.
• Use client, colleague, operational, financial, risk, control, and market insights to make recommendations that maximize product-family value.
• Develop expertise across Small Business, Business Banking, and Commercial lending workflows, and lead process simplification and standardization while accounting for segment, product, collateral, risk, regulatory, and deal-complexity differences.
• Partner with business, credit, operations, risk, legal, compliance, data, and technology leaders to define future-state operating models, decision rights, controls, and systems of record.
• Ensure product design supports workflow automation, exception management, straight-through processing, appropriate human judgment, and responsible use of AI-enabled capabilities.
• Lead continuous discovery and frame ambiguous needs as problem statements, hypotheses, journey maps, capability requirements, prototypes, MVPs, and POCs.
• Prioritize roadmaps and backlogs based on customer value, business benefit, risk reduction, architecture, dependencies, capacity, and implementation readiness.
• Define and validate epics, features, user stories, acceptance criteria, and testing expectations; inspect progress and accept outcomes against product intent.
• Partner with Engineering to define target-state requirements, integration strategy, and technical capabilities needed to deliver and sustain user and client value.
• Guide integrations across client and banker channels, CRM, pricing and profitability, credit decisioning, collateral, document management, loan accounting, reporting, data platforms, and third-party services.
• Work with data owners and stewards to define authoritative sources, common definitions, lineage, quality controls, access requirements, and reusable data assets.
• Balance near-term delivery with scalability, resilience, security, maintainability, infrastructure needs, and long-term platform economics.
• Provide direction to product owners and cross-functional squads; maintain transparent roadmaps, healthy backlogs, delivery plans, and executive reporting.
• Manage cross-team dependencies, risks, impediments, decisions, and customer-impacting issues; escalate promptly and drive resolution.
• Establish testing frameworks for functional, integration, regression, user acceptance, operational readiness, data, and control validation.
• Partner with Engineering and Change Management leaders on release planning, implementation readiness, post-launch validation, incident learning, and transition to a sustainable run-state.
• Communicate product-team capacity and resource needs to portfolio and program leadership and support disciplined planning against available capacity.
• Embed risk, regulatory, security, data, model, third-party, and operational-control requirements throughout product discovery, design, delivery, and operation.
• Implement change-management and governance processes and maintain required enterprise and departmental controls and documentation.
• Partner with first- and second-line risk functions to identify, assess, manage, and escalate risks while enabling responsible product innovation.
• Develop and coach teams to recognize risk, design effective controls, document decisions, and manage customer-impacting issues with urgency and accountability.
• Lead adoption and change strategy across affected lines of business and functions, including readiness, communications, training, procedure updates, and reinforcement.
• Monitor adoption, workflow performance, quality, capacity, feedback, financial outcomes, risk indicators, and control results; translate findings into roadmap action.
• Collaborate with business and go-to-market partners to launch capabilities, establish value propositions, and ensure users understand required behaviors and benefits.
• Manage and develop product professionals through hiring, onboarding, goal setting, coaching, mentoring, performance management, and succession planning.
• Build product-management capability through training, standards, role clarity, coaching, and consistent discovery, prioritization, delivery, and measurement practices.
• Foster accountability, ownership, constructive challenge, and learning by empowering decisions close to the work.
• Influence and negotiate across shared services, product families, business units, and external partners.
• Perform other duties as assigned; responsibilities and activities may change or be added at any time.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key’s clients and Key.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits eligibility is indicated; specific benefits are not listed in the posting.
• Flexible work options may be available for roles that can be performed effectively in a mobile environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior