Senior Product Manager (Commercial Lending)

KeyBank • Cleveland, OH

1d • Hybrid

About The Position

KeyCorp is seeking a Senior Product Manager to lead the strategy, design, delivery, and ongoing evolution of a modern commercial loan origination and underwriting platform. The role will shape a relationship-centered, workflow-driven lending experience across the full commercial lending lifecycle, from client and banker intake through credit assessment, underwriting, approval, closing, booking, servicing handoffs, monitoring, renewals, and modifications. The position is accountable for product vision, business outcomes, team development, and end-to-end execution, and will translate lending, credit, risk, operations, data, and technology needs into a coherent product strategy and scalable operating and control frameworks.

The Product Manager will lead cross-functional teams through discovery, design, prototyping, refinement, delivery, adoption, and continuous optimization. Success will be measured through improvements in client and colleague experience, credit cycle time, straight-through processing, operational efficiency, data quality, risk and control effectiveness, adoption, and speed to revenue.

The role works with business, credit, operations, risk, legal, compliance, data, engineering, and technology partners to standardize and simplify processes while accommodating differences in client segment, exposure, product, collateral, risk, regulatory requirements, and deal complexity. It also guides integrations, data practices, platform architecture, governance, testing, release readiness, adoption, and performance measurement. The position includes direct management and development of product professionals and may include other duties as assigned. The role is typically hybrid, with three days per week in the office for candidates near a non-branch KeyBank facility; a home-based option may be considered for candidates not near a KeyBank location, with travel as needed. Occasional travel is expected.

Requirements

• Bachelor's degree in Business, Finance, Computer Science, Information Systems, Engineering, Economics, or a related field, or an equivalent combination of education and relevant experience.
• At least 8 years of experience in product management, product ownership, engineering, lending transformation, or a related discipline within financial services or a technology-enabled regulated industry.
• At least 2 years of direct people-management experience, including hiring, coaching, performance management, and development of product professionals.
• Demonstrated ownership of a complex product or platform through strategy, discovery, roadmap definition, delivery, launch, adoption, and ongoing performance management.
• Experience modernizing complex workflows across multiple business units, functions, systems, and control environments.
• Ability to translate customer and business needs into product strategy, operating-model decisions, capabilities, requirements, and measurable outcomes.
• Ability to influence senior leaders and cross-functional partners, make decisions with incomplete information, and manage material dependencies and risks.
• Experience working in Agile product delivery environments and maintaining disciplined product artifacts in tools such as Jira and Confluence.
• Excellent written, verbal, facilitation, negotiation, and executive-communication skills.
• Demonstrated strategic and outcome-oriented judgment, customer focus, and sound risk, control, and regulatory judgment.
• Ability to operate across business, credit, operations, data, architecture, and engineering domains and simplify complex systems.
• Ability to develop teams, create clarity, remove barriers, and hold people accountable for results.
• Compliance with Key's Values and Code of Conduct.

Nice To Haves

• Commercial or business lending experience spanning origination, underwriting, credit approval, closing, booking, servicing handoffs, or portfolio monitoring.
• Experience implementing, replacing, or materially modernizing a loan origination system (LOS) or comparable enterprise workflow platform.
• Knowledge of commercial credit, lending products, risk-based pricing, profitability, collateral, financial spreading, risk ratings, documentation, and delegated approval structures.
• Experience with platform selection, vendor due diligence, contracting, implementation, third-party risk, and build-versus-buy decisions.
• Experience with CRM and lending integrations, APIs, data platforms, workflow automation, analytics, and AI-enabled decision-support capabilities.
• Agile certification such as Certified Scrum Product Owner, Product Owner/Product Manager, or Scrum Master.
• Experience leading change across multiple lines of business in a bank or similarly regulated enterprise.

Responsibilities

• Own and maintain the product vision, strategy, roadmap, investment priorities, KPIs, and OKRs for the commercial lending origination platform.
• Lead the product lifecycle from discovery and business-case development through design, continuous delivery, market readiness, adoption, and ongoing performance management.
• Use client, colleague, operational, financial, risk, control, and market insights to make strategic and tactical product recommendations.
• Develop expertise across Small Business, Business Banking, and Commercial lending workflows, and lead process simplification and standardization while preserving necessary segment-specific differences.
• Partner with business, credit, operations, risk, legal, compliance, data, and technology leaders to define future-state operating models, decision rights, controls, and systems of record.
• Ensure product design supports workflow automation, exception management, straight-through processing, required human judgment, and responsible AI-enabled capabilities.
• Lead continuous product discovery and translate needs into problem statements, hypotheses, journey maps, capability requirements, prototypes, MVPs, and proofs of concept.
• Prioritize roadmaps and backlogs based on customer value, business benefit, risk reduction, architecture, dependencies, capacity, and implementation readiness.
• Define and validate epics, features, user stories, acceptance criteria, and testing expectations; inspect progress and accept outcomes against product intent.
• Partner with Engineering to define target-state requirements, integration strategy, and technical capabilities.
• Guide integration across client and banker channels, CRM, pricing and profitability, credit decisioning, collateral, document management, loan accounting, reporting, data platforms, and third-party services.
• Work with data owners and stewards to establish authoritative sources, data definitions, lineage, quality controls, access requirements, and reusable data assets.
• Balance near-term delivery with scalability, resilience, security, maintainability, infrastructure needs, and long-term platform economics.
• Provide direction to product owners and cross-functional squads; maintain roadmaps, backlogs, delivery plans, and executive reporting.
• Manage dependencies, risks, impediments, decisions, and customer-impacting issues; escalate and drive issues to resolution.
• Establish testing frameworks for functional, integration, regression, user acceptance, operational readiness, data, and control validation.
• Partner with Engineering and Change Management leaders on release planning, implementation readiness, post-launch validation, incident learning, and sustainable run-state transition.
• Communicate product-team capacity and resource needs to portfolio and program leadership and support planning against available capacity.
• Embed risk, regulatory, security, data, model, third-party, and operational-control requirements throughout product discovery, design, delivery, and operation.
• Implement change-management and governance processes and maintain required enterprise and departmental controls and documentation.
• Partner with first- and second-line risk functions to identify, assess, manage, and escalate risks while supporting responsible innovation.
• Develop and coach teams to recognize risk, design controls, document decisions, and manage customer-impacting issues with urgency and accountability.
• Lead adoption and change strategy, including stakeholder readiness, communications, training, procedure updates, and reinforcement.
• Monitor adoption, workflow performance, quality, capacity, feedback, financial outcomes, risk indicators, and control results; translate findings into roadmap actions.
• Collaborate with business and go-to-market partners to launch capabilities, establish value propositions, and communicate user behaviors and benefits.
• Manage and develop product professionals through hiring, onboarding, goal setting, coaching, mentoring, performance management, and succession planning.
• Build product-management capability through training, standards, role clarity, practical coaching, and consistent discovery, prioritization, delivery, and measurement practices.
• Promote accountability, ownership, constructive challenge, and learning, empowering decisions as close to the work as practical.
• Influence and negotiate across shared services, product families, business units, and external partners.
• Perform other duties as assigned and comply with KeyBank policies and procedures, including professional and ethical conduct and acting in clients' and Key's best interests.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits are referenced through a linked benefits list, but specific benefits are not enumerated in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior