Product Manager - SMB Lending

JPMorgan Chase & Co.•Columbus, OH

About The Position

As a Product Manager within JPMorganChase Business Banking, you will provide senior product leadership across strategy, execution, and outcomes for client-facing and platform capabilities. You will set product vision and a multi-horizon roadmap, align stakeholders around measurable business objectives, and make prioritization decisions that balance customer value, risk, controls, and technology constraints. You will lead the product operating rhythm from discovery and planning through delivery, launch, and continuous improvement, partnering with Engineering, Design, Data, Operations, Risk, Compliance, and Legal to deliver secure, resilient, scalable solutions and strong client experiences. The role focuses on Business Banking Onboarding, particularly document collection and management capabilities that help small businesses manage day-to-day finances. You will use customer insights, data, and market context to guide decisions, and help elevate product practice through leadership, influence, and coaching. You will also champion responsible AI and collaborate with AI engineers to deliver AI-enabled product experiences.

Requirements

At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
Advanced knowledge of the product development life cycle, design, and data analytics.
Proven ability to lead product life-cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
Experience integrating AI and collaborating with AI prompt engineers to deliver AI solutions.
Demonstrated experience working on AI-enabled or data-assisted products, such as assistive UIs, recommendations, retrieval/search, or workflow copilots.
Familiarity with responsible AI principles, including transparency, user control, and error states, and with firm controls and governance processes.
Excellent communication, influencing, and negotiation skills, with the ability to build and maintain collaborative relationships.
Experience working across multiple business areas and/or functions to deliver results.
Experience building and managing scalable document collection and processing capabilities that simplify customer and employee experiences, automate manual workflows, strengthen controls, and support efficient lending operations.

Nice To Haves

Prior experience working in a highly matrixed, complex organization.
Understanding of product testing cycles, requirements, and execution.
Experience in small business banking, lending operations, or financial services product management.

Responsibilities

Develop product strategy for Business Banking Onboarding products, focused on the vision for Document Collection and Management.
Lead discovery and market research to identify customer solutions and incorporate them into the product roadmap.
Own, maintain, and develop a product backlog aligned with the strategic roadmap and value proposition.
Establish a framework and track key product success metrics, including cost, features and functionality, risk posture, and reliability.
Develop an end-to-end User Acceptance Testing strategy for product changes, considering impacts on the customer journey, back-end systems, and Integrated Test Environment cycles.
Navigate ambiguity and use strategic thinking and problem-solving to establish clarity and direction.
Champion responsible AI principles and collaborate with AI engineers to deliver AI-enabled experiences, including assistive interfaces, recommendations, and workflow automation.
Lead product activities from discovery and planning through delivery, launch, and continuous improvement.
Align stakeholders to measurable business objectives and make prioritization trade-offs across customer value, risk, controls, and technology constraints.
Partner with Engineering, Design, Data, Operations, Risk, Compliance, and Legal to deliver secure, resilient, and scalable solutions.

Benefits

Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
Eligible roles may receive commission-based pay and/or discretionary incentive compensation in the form of cash and/or forfeitable equity.
Comprehensive health care coverage.
On-site health and wellness centers.
Retirement savings plan.
Backup childcare.
Tuition reimbursement.
Mental health support.
Financial coaching.

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