Product Manager - Unsecured Lending Operations
About The Position
Wells Fargo is seeking a Product Manager focused on unsecured lending operations. The role involves product strategy and marketing, product development and lifecycle management, and assessment of market dynamics, trends, regulatory impacts, and risk. The Product Manager will make recommendations on complex situations, develop and maintain products and marketing programs, follow compliance and privacy requirements, and collaborate with project teams, internal partners, stakeholders, vendors, and third parties. The role also supports analysis and improvement of customer communications and journeys. This includes translating business needs into requirements and test scenarios, assessing Communications Engine data and outcomes, identifying data and journey gaps, testing communications across channels, and advising product leadership on prioritization and implementation. The position requires working on-site at the location specified in the job opening, with a hybrid work schedule and travel of up to 10%. Occasional non-traditional business hours may be needed for release validation, production readiness and validation, global team coordination, and critical implementation activities.
Requirements
- At least 2 years of Product Management experience, product development experience, or equivalent demonstrated through work experience, training, military experience, education.
- Ability to work on-site at the location identified in the job opening.
- Ability to travel up to 10% of the time.
- Ability to support occasional non-traditional business hours for specified operational and implementation activities.
Nice To Haves
- Experience translating business needs into journeys, business rules, requirements, user stories, acceptance criteria, and test scenarios.
- Ability to analyze Communications Engine data and model results against actual outreach and customer outcomes.
- Ability to identify data gaps and requirements for improving Communications Engine capabilities and measurement.
- Experience assessing customer journeys across lines of business and identifying communications gaps or fragmented experiences.
- Ability to analyze opportunities to simplify communications across products and channels.
- Experience with business testing and validation of data, letters, texts, emails, and secure inbox messaging.
- Ability to provide findings and recommendations that support product prioritization, backlog refinement, and implementation decisions.
Responsibilities
- Strategize marketing based on results and opportunities for product implementation and enhancements.
- Review and analyze development of new products and product lines.
- Support product life cycle management.
- Review global market dynamics, trends, regulatory impact, and risk management.
- Present recommendations to resolve complex situations and exercise independent judgment.
- Develop, implement, and maintain products, services, and marketing programs.
- Adhere to compliance and privacy regulations and policies.
- Collaborate with project teams, internal partners, stakeholders, vendors, and third parties.
- Translate business needs into customer journeys, business rules, requirements, user stories, acceptance criteria, and test scenarios.
- Analyze Communications Engine data and model results against actual outreach and customer outcomes to identify improvement opportunities.
- Identify data gaps and requirements to strengthen Communications Engine capabilities and measurement.
- Assess customer journeys across lines of business for gaps that limit digital communications or create fragmented experiences.
- Analyze opportunities to simplify and streamline communications across products and channels.
- Execute business testing and validation across data, letters, texts, emails, and secure inbox messaging.
- Provide findings and recommendations to the Product Owner and domain leader to support prioritization, backlog refinement, and implementation decisions.
- Support risk program execution, follow applicable policies and procedures, fulfill risk and compliance obligations, and escalate and remediate issues appropriately.
- Be available to work on-site at the stated job location and travel up to 10% of the time.
- Support occasional non-traditional business hours for release and production activities, global team coordination, and critical implementations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
