Senior Product Associate - SMB Lending

JPMorganChase • Columbus, OH

2d

About The Position

As a Senior Product Associate within JPMorganChase Business Banking, you will contribute to the end-to-end product lifecycle by supporting product strategy, defining and refining requirements, and partnering with Engineering, Design, Data, and other stakeholders to deliver valuable client outcomes. You will use customer feedback, user research, and data to help prioritize work, improve existing experiences, and identify opportunities for new capabilities. You will help ensure releases meet standards for security, resiliency, and scalability, contributing to the ongoing success and evolution of the products. The role is part of an AI-forward, agile team focused on developing and delivering technology products.

Requirements

• 3+ years of experience, or equivalent expertise, in product management or a relevant domain area.
• Proficient knowledge of the product development lifecycle.
• Experience in product lifecycle activities, including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Experience with AI integration and collaboration with AI prompt engineers to deliver AI solutions.
• Demonstrated work on AI-enabled or data-assisted products, such as assistive user interfaces, recommendations, retrieval/search, or workflow copilots.
• Practical familiarity with responsible AI principles, including transparency, user control, and error states, as well as firm controls and governance processes.

Nice To Haves

• Prior experience working in a matrixed organization with cross-functional teams and multiple stakeholders.
• Familiarity with agile delivery methodologies and tools for product backlogs and sprint planning.
• Experience in small business banking, financial services, or a similarly regulated industry.
• Background collaborating with data science or AI prompt engineering teams to define and refine AI-driven product features.
• Exposure to document management, digital onboarding, or workflow automation products in a regulated environment.

Responsibilities

• Partner with the Product Manager to identify product opportunities based on customer and market needs through user research and discovery.
• Consider and plan for upstream and downstream effects of new features on the overall product experience.
• Support user research, journey mapping, and market analysis to inform the strategic product roadmap and identify features that provide customer value.
• Analyze, track, and evaluate product metrics, including performance against time, cost, and quality targets throughout the product development lifecycle.
• Write requirements, epics, and user stories to support product development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed