Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs.wk - Bronson Family Medicine - Shaffer St., Kalamazoo

Bronson Healthcare•Kalamazoo, MI

4d•Onsite

About The Position

The Practice Support Assistant performs reception and clerical duties for Bronson Family Medicine, including answering phones, greeting patients, scheduling appointments, checking in patients, preparing and retrieving files, and directing calls. The role registers patients, verifies demographic and insurance information, completes required fields in the practice management system, determines and collects patient payments, enters charges and payments, prepares encounter forms, and maintains patient records and confidentiality. The assistant also coordinates appointments, tests, and referrals; maintains provider schedules; prepares daily schedules and reports; and handles deposits and routine office duties. The position requires positive, respectful service to patients, families, visitors, customers, and employees, as well as teamwork, accurate documentation, compliance with safety and infection-control procedures, and completion of required training. Additional duties may include centralized demographic and insurance entry and review of accounts for missing or inaccurate information. The role is full-time, 40 hours per week, on the first shift, at the Shaffer Street medical office in Kalamazoo.

Requirements

High school diploma or GED.
3–6 months of related experience.
Keyboarding and computer skills; ability to file accurately and perform light clerical duties.
Professional communication and excellent customer service skills.
Ability to organize, alphabetize, and file, and to prioritize multiple tasks.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Excellent verbal and communication skills and ability to maintain positive customer service.
Ability to establish effective working relationships with office staff and employees in a team environment.
Ability to perform work involving substantial mental and visual effort, including CRT work 70–90% of the time and sustained close-tolerance hand-eye coordination.
Ability to meet physical demands that include regular walking, standing, stooping, bending, and sitting, and some lifting of light-weight objects.

Nice To Haves

Previous experience working with medical insurance.
Previous computer experience with hospital-based programs such as Medic, Misys, or Tiger, or another practice management system.

Responsibilities

Answer phones, greet patients, schedule appointments, check in patients, prepare and retrieve files, and direct telephone calls.
Register patients and confirm patient or guarantor demographic and insurance information.
Complete required fields in the practice management system.
Determine patient co-payments using electronic insurance verification and collect current and past-due amounts.
Enter charges and payments into MISYS/Tiger or another practice management system.
Prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals in accordance with office and provider preferences and patient needs.
Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
Maintain patient medical records according to required standards and obtain authorization for transfers of private health information.
Maintain confidentiality of patient data and information.
Perform office duties including sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
Compose, format, type, and proofread standard correspondence, reports, and other documents.
Maintain a clean work area and communicate equipment malfunctions or problems to appropriate personnel.
Maintain accountability for assigned special projects and perform other assignments as directed by management, physicians, or practice management/office supervision.
Maintain effective working relationships and engage in continuing study and required training to maintain competence and skills.
Ensure documentation for activities within areas of responsibility is accurate and timely.
Treat patients, families, visitors, customers, and employees with kindness and respect, demonstrating teamwork and integrity.
Follow hospital safety and infection-control policies and procedures and maintain a safe, clean environment.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments.
Print physicians' daily schedules and run reports from the MISYS/Tiger system, such as charge summaries and missing tickets.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain unsupervised access to unit medication rooms for stocking or retrieving supplies.
For Practice Centralized Services, enter demographic and insurance information for clinical patients, review accounts for missing or inaccurate information, and communicate with office staff to support accurate registration.