Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs.wk - Bronson Family Medicine - Shaffer St., Kalamazoo

Bronson Healthcare Group•Kalamazoo, MI

3d•Onsite

About The Position

The Practice Support Assistant performs reception, patient registration, scheduling, record-keeping, payment processing, and general clerical duties in a medical office. The role answers and routes calls, greets patients, verifies demographic and insurance information, schedules appointments and referrals, and maintains patient records and confidentiality. It also supports office operations by handling correspondence, reports, supplies, deposits, provider schedules, and other assigned projects and duties. The position may include centralized services work reviewing patient accounts for missing or inaccurate information and coordinating with office staff to ensure accurate registration.

Requirements

High school diploma or GED.
Three to six months of related experience.
Keyboarding and computer skills; ability to file accurately.
Professional communication and excellent customer service skills.
Ability to perform light clerical duties.
Ability to organize, alphabetize, and file; prioritize multiple tasks; and use basic office equipment.
Excellent math skills.
Ability to maintain confidentiality of sensitive medical information.
Ability to establish effective working relationships with office staff and employees in a team environment.

Nice To Haves

Previous experience working with medical insurance is highly preferred.
Previous computer experience, including hospital-based programs such as Medic/Misys/Tiger or another practice management system, is preferred.

Responsibilities

Register patients and confirm patient or guarantor demographic and insurance information; complete required fields in the practice management system.
Determine patient co-payments using the electronic insurance verification system and collect current and past-due amounts; enter charges and payments into the practice management system.
Prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
Maintain patient medical records and confidentiality; obtain patient authorization for transfers of private health information.
Perform office duties such as sorting and distributing mail, copying, filing, faxing, ordering supplies, completing forms, and composing, formatting, typing, and proofreading correspondence and reports.
Maintain a clean unit environment and report equipment problems to appropriate personnel.
Complete assigned special projects and other duties as directed by management, physicians, or the practice manager or office supervisor.
Establish and maintain effective working relationships and demonstrate teamwork, integrity, kindness, and respect toward patients, families, visitors, customers, and employees.
Maintain competence through ongoing study and complete required training and education.
Complete required documentation accurately and promptly; follow hospital safety and infection-control policies and procedures.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print daily physician schedules.
Run reports from the practice management system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain unsupervised access to unit medication rooms for stocking or retrieving supplies.
For Practice Centralized Services, enter patient demographic and insurance information, review accounts for missing or inaccurate details, and communicate with office staff to ensure accurate registration for specified patient accounts.