Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - - Bronson Hand & Elbow Surgery Specialists - Kalamazoo

Bronson Healthcare•Kalamazoo, MI

1d•Onsite

About The Position

The Practice Support Assistant (Clinic Receptionist) performs reception and clerical duties for Bronson Hand & Elbow Surgery Specialists in Kalamazoo. The role includes answering phones, greeting patients, scheduling appointments, checking in patients, preparing and retrieving files, and directing telephone calls. It also supports patient registration, insurance and demographic verification, payment collection, medical record maintenance, and other practice operations. Employees providing direct patient care must demonstrate competencies specific to the population served. The position maintains provider schedules and supports billing and deposit processes, including entering charges and payments, preparing encounter forms, running reports, and verifying daily deposits. It requires accurate and timely documentation, confidentiality of sensitive medical information, customer service, teamwork, and compliance with safety and infection-control procedures. Additional duties may be assigned by the physician or practice manager/office supervisor. Centralized Services duties may include reviewing demographic and insurance information for accuracy and communicating with office staff to resolve missing or inaccurate registration details.

Requirements

High school diploma or GED.
Three to six months of related experience.
Keyboarding and computer skills.
Ability to file accurately and organize, alphabetize, and prioritize multiple tasks.
Professional communication and excellent customer-service skills.
Ability to perform light clerical duties.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Ability to establish effective working relationships with office staff and employees in a team environment.

Nice To Haves

Previous experience working with medical insurance.
Previous computer experience, including hospital-based programs such as Medic/Misys/Tiger or another practice management system.

Responsibilities

Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
Greet, register, and check in patients; confirm patient or guarantor demographic and insurance information and complete required fields in the practice management system.
Determine patient co-payments using an electronic insurance verification system and collect current and past-due amounts.
Enter charges and payments into the MISYS/Tiger system or another practice management system.
Prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office or provider preferences and patient needs.
Maintain patient medical records according to current standards, obtain authorization for transfers of private health information, and maintain confidentiality.
Perform office duties such as sorting and distributing mail, copying, filing, faxing, ordering supplies, completing forms, and composing or formatting correspondence and reports.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print physicians’ daily schedules.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain a clean work area and report equipment malfunctions or problems to appropriate personnel.
Maintain accountability for special projects and perform other assignments as directed by management, the physician, or the practice manager/office supervisor.
Complete required training and education and maintain the knowledge and skills needed for assigned responsibilities.
Ensure required documentation is accurate and timely; treat patients, families, visitors, customers, and employees with kindness and respect.
Demonstrate teamwork and integrity and follow hospital safety and infection-control policies and procedures.
Maintain unsupervised access to unit medication rooms for stocking or retrieving supplies.
For Practice Centralized Services, enter and review demographic and insurance information, identify missing or inaccurate account information, and communicate with office staff to support accurate patient registration.