Personal Teller

General Electric Credit Union • Blue Ash, OH

3d

About The Position

General Electric Credit Union (GECU) is a not-for-profit, member-owned full-service financial institution headquartered in Cincinnati, with branches in Ohio and Kentucky. The Personal Teller works through Interactive Teller Machines (ITMs), administering teller transactions virtually and helping ensure members’ additional needs are directed to the appropriate GECU team member to provide a positive member experience.

The role supports Virtual Branch Services by processing transactions in accordance with policies and procedures, helping members with account needs, and connecting them with relevant products, services, or staff. GECU describes its workplace as employee-friendly and emphasizes team-member development and career advancement opportunities.

Requirements

• High school diploma or GED.
• Strong interpersonal and verbal communication skills to deliver a positive member experience.
• Ability to function well in a fast-paced call center environment.
• High attention to detail when reviewing member accounts and processing transactions.
• Strong computer skills, including proficiency with Microsoft Office products.

Nice To Haves

• One year of customer service experience is preferred.

Responsibilities

• Conduct teller transactions for members through video sessions, including transfers, withdrawals, deposits, loan payments, and loan paydowns, following applicable policies and procedures.
• Monitor deposit and withdrawal amounts and examine documents for endorsement and negotiability.
• Determine additional holds as necessary and communicate hold information effectively to members.
• Advise members on GECU products and services that may help them achieve their desired outcomes and financial goals, and refer them to branch staff for further consultation.
• Collaborate with and refer members to branch team members through internal communications when additional issues need to be completed or resolved.
• Guide members through self-service account maintenance requests using digital channels.
• Perform daily balancing procedures.
• Perform other duties as necessary to support Virtual Branch Services.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance options.
• Paid time off that begins accruing upon hire, including a paid day off for the employee’s birthday.
• 401(k) retirement plan with up to a 10% match of base gross compensation.
• Tuition reimbursement opportunities and professional development.
• Volunteer opportunities with the opportunity to earn additional PTO hours.
• On-site clinics for vaccines and mammograms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED