Personal Banking - Teller

NBH Bank•Taos, NM

About The Position

The Teller provides routine transactional, operational, and client-support services while delivering accurate work in accordance with established guidelines and processes. The role involves serving a diverse range of clients, building positive relationships with clients and fellow associates, and working toward individual and banking-center sales and service goals. Tellers may assist other departments as needed and are expected to treat others with respect and consideration. This position is suited to someone interested in building a career in finance. Training and coaching are provided during onboarding and on the job, with opportunities for advancement as the associate demonstrates success. The role operates with clear direction and established expectations, and generally involves working as an individual contributor at a steady pace. The position may require physical tasks such as grasping, pushing, pulling, lifting, bending, raising, and holding hands and arms overhead. Associates must be able to work overtime as necessary, typically no more than 5%. Flexible scheduling is available as business needs allow. The role is eligible for a scorecard-based incentive plan, with incentives earned monthly based on performance against defined metrics.

Requirements

High school diploma or equivalent.
Ability to complete work accurately and adhere to guidelines.
Ability to think logically, analyze situations, and make sound decisions.
Ability to handle multiple tasks simultaneously.
Ability to work with multiple computer and software systems.
Ability to calculate figures and amounts, such as cash back and percentages.

Nice To Haves

Previous banking, cash-handling, or financial-services experience.
At least 6 months of demonstrated successful cash-handling experience.
Bilingual language skills.
A motivated, self-starting attitude.
Interest in educating clients about banking products and digital technologies.
Strong work ethic.

Responsibilities

Perform routine transactional, operational, and client-support tasks.
Provide exceptional service to a diverse audience of clients.
Work toward individual and banking-center sales and service goals.
Deliver detailed and accurate work by following specific guidelines and established processes.
Maintain guidelines, structure, and established policies.
Build rapport with clients and fellow associates and treat others with respect and consideration.
Assist other departments as needed.
Educate clients about banking products and the bank’s digital technologies.