Payment Lifecycle Analyst - Receivables Monitoring

JPMorgan Chase & Co. • Tampa, FL

7d

About The Position

As a Payment Lifecycle Analyst – Receivables Monitoring at JPMorgan Chase, you will be part of the Command Center team, monitoring application infrastructures and ensuring daily batches are completed by domestic and offshore keying sites. You will escalate issues and rejections to production managers to support remediation and resolve incidents with minimal business impact.

The role focuses on real-time operational monitoring, incident coordination, and service resilience for critical business and payment platforms. The Command Center operates on a “Follow the Sun” model, requiring some off-hours work via remote access and mobile phone. The position involves frequent interaction with Information Technology teams, including developers, information and data security, networking, system administrators, and IT operations. It is an “Eyes on Glass” function that requires teamwork to coordinate coverage during breaks.

The assigned shift is 11:00 AM to 8:00 PM ET, with rotating weekend and US holiday coverage on the same schedule and occasional resiliency coverage for other sites during non-US hours. The anticipated start date is January 2027.

Requirements

• Experience working as part of a global team.
• Excellent written and oral communication skills in English.
• Good interpersonal skills and ability to communicate internally and externally at all levels.
• Proactive problem-solving approach, ownership of issues, determination to follow through, and ability to escalate issues appropriately.
• Strong data analysis and performance management skills, including trend analysis, KPI design, and communicating insights to drive decisions with senior stakeholders.
• Ability to lead through ambiguity, manage competing priorities, and deliver outcomes in a fast-paced, high-volume environment.
• Ability to work under pressure in a deadline-driven environment.
• Good time-management skills.
• Analytical ability to assess situations quickly and resolve complex issues.
• Ability to use creative problem-solving techniques to address business issues.
• Ability to work the assigned shift of 11:00 AM to 8:00 PM ET.
• Ability to participate in rotating weekend and US holiday coverage and occasional resiliency coverage during non-US hours.

Nice To Haves

• Knowledge of payments workflow.
• Experience in Payments, Cash, or Treasury Operations, including controls, issue management, and operational risk remediation.
• Understanding of accounting and money movement processes across global payments.
• Strong attention to detail and a consistent track record of quality and accuracy.
• Ownership mindset and commitment to high standards, sustainable problem resolution, and control discipline.

Responsibilities

• Monitor systems and transmission files, establishing routines, alerts, and controls to ensure stable operations.
• Monitor accurately in accordance with Standard Operating Procedures, with no errors for the Global Command Center team.
• Own and govern cases for inquiries received via email and internal transfers, ensuring response quality, turnaround time, and stakeholder communication.
• Open and initiate Pre-Authorized Contribution tickets.
• Participate in Incident Management calls and provide relevant information to line-of-business technical and operations teams.
• Manage and respond to internal stakeholder inquiries raised via Teams Chat and email.
• Perform business-as-usual activities with an audit focus and comply with firm policies and SOPs, including related checkpoints.
• Take ownership of projects and bring them to completion for the benefit of the team.
• Identify process-efficiency opportunities and implement them in a controlled manner.
• Communicate effectively with key stakeholders and exercise sound judgment and confidentiality.
• Perform work according to department procedures and productivity, processing, and quality standards.
• Support testing and implementation events as required.
• Coordinate team coverage during breaks.
• Participate in rotating weekend and US holiday coverage, and occasional resiliency coverage for other sites during non-US hours.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed