Payment Lifecycle Analyst - Transaction Screening Escalation

JPMorgan Chase & Co. • Tampa, FL

10d

About The Position

As a Payment Lifecycle Analyst within Payments Operations, you will help ensure the smooth transfer of funds between parties and enhance the payment operations framework. You will use knowledge of automation technologies and systems architecture to process payments across products and parties. The role involves identifying and resolving issues, making decisions based on established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, support continuous improvement, and build strong relationships with internal lines of business. Knowledge of cybersecurity controls, anti-fraud strategies, and data analysis is important to the role.

Requirements

• Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
• Commercial and growth mindset, ability to adapt to fast-paced environments and new business initiatives, and strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate changing priorities.
• Familiarity with continuous improvement methodologies and design-thinking techniques.

Nice To Haves

• Knowledge of ISO or SWIFT message processing or management.
• Experience with operations, controls, and problem solving related to payments, cash, or treasury operations.
• Experience in global payments and understanding of accounting and money movement processes.

Responsibilities

• Use independent judgment and technical expertise to resolve exceptions and enhance controls for technical, financial, and operational processes.
• Research and analyze data to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives that improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
• Coach, train, and mentor team members, uphold high service standards, and serve as an escalation point for junior team members.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed