Payment Operations Analyst
About The Position
The Payment Operations Analyst supports operating companies in consuming SIE’s global payment orchestration capabilities and related commerce services. The role sits at the intersection of platform operations and operating-company activation, supporting payment performance monitoring, operational reporting, onboarding readiness, issue coordination, testing, and process documentation. The analyst works with SIE Global Payments, product, engineering, risk, fraud, and regional business teams to help ensure payment services are operationally reliable, measurable, and scalable. The role calls for attention to detail, analytical curiosity, sound operational judgment, and the ability to turn payment data and operational feedback into clear actions. Occasional domestic or international travel may be required, and flexibility to accommodate meetings across global time zones is expected. This is a contract position based in San Diego, California, with a hybrid workplace arrangement. The listed pay range is $50.00–$60.00 per hour. The position is W2 only. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.
Requirements
- At least 3 years of experience in payment operations or a related operational analytics role.
- Experience monitoring operational performance, identifying issues, and coordinating follow-up actions across multiple stakeholders.
- Experience with user acceptance testing, production testing, incident tracking, reconciliation, payment reporting, or operational readiness processes.
- Strong analytical mindset and ability to interpret operational and payment data and communicate clear, practical insights.
- Excellent attention to detail and ability to maintain accurate documentation, action logs, and status reporting.
- Experience working with cross-functional teams across operations, product, engineering, finance, risk, fraud, customer support, or external partners.
- Ability to manage multiple workstreams, prioritize effectively, and work in a fast-paced, evolving environment.
- Clear written and verbal communication skills, including the ability to explain operational issues and recommendations to technical and non-technical audiences.
- Proficiency using approved AI tools to accelerate analysis, identify patterns, synthesize complex inputs, and support documentation, while validating outputs and applying appropriate judgment around data sensitivity.
Responsibilities
- Monitor payment performance, transaction trends, and operational indicators for operating companies; produce reporting and issue tracking to identify anomalies, processing issues, customer friction, and optimization opportunities.
- Prepare regular and ad hoc reports on payment performance, onboarding status, operational risks, open issues, and follow-up actions.
- Work with SIE Global Payments and stakeholders to interpret payment data and translate findings into practical recommendations.
- Support onboarding and readiness activities, including Payment Service Provider setup, configuration, testing coordination, and other operational tasks.
- Maintain operational trackers, action logs, and supporting materials for payment success plans, service reviews, and stakeholder discussions.
- Coordinate payment-related issue triage across operating companies, payment service providers, and internal teams, clearly tracking actions, owners, and status updates.
- Support user acceptance testing, production testing, and post-launch checks for new payment methods, providers, platform enhancements, and operational changes.
- Document repeatable processes, configuration requirements, escalation paths, and operational playbooks for payment services.
- Assist with payment fee, settlement, reconciliation, performance, and process analysis to identify opportunities to reduce friction, improve reliability, or optimize costs.
- Collaborate with risk, fraud, data science, and platform teams on payment operations involving decisioning, refunds, chargebacks, or payment feedback-loop data.
- Represent operating-company insights in internal planning discussions and help teams understand recurring issues, reporting needs, and process gaps.
- Travel domestically or internationally occasionally for team collaboration, onboarding, or partner meetings, as required.
- Accommodate meetings with global colleagues and partners across time zones.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available
- Life insurance, including voluntary life and AD&D coverage for employees and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
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What This Job Offers
Education Level
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