Payment Lifecycle Associate I - Transaction Screening Escalation

JPMorganChase • Tampa, FL

13d

About The Position

As a Payment Lifecycle Associate within the Payments Operations team at JPMorganChase, you will help ensure the smooth transfer of funds between various parties and enhance the payment operations framework. You will use knowledge of automation technologies and systems architecture to process payments across products and parties. The role involves making decisions guided by established practices and contributing to short-term operational goals, while engaging with stakeholders, managing projects, and supporting continuous improvement initiatives. Knowledge of cybersecurity controls, anti-fraud strategies, data analysis, and AI/ML will help address complex problems and improve processes.

Requirements

• Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
• Commercial and growth mindset, strong interpersonal and communication skills, and ability to adapt to fast-paced environments and new business initiatives.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate dynamic environments with evolving priorities.
• Familiarity with continuous improvement methodologies and design-thinking techniques.

Nice To Haves

• Knowledge of ISO or Swift message processing or management.
• Experience with operations, controls, and problem solving related to Payments, Cash, or Treasury Operations.
• Experience in global payments and understanding of accounting and money movement processes.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Responsibilities

• Use independent judgment and technical expertise to resolve exceptions and enhance controls for technical, financial, and operational processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives that improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
• Coach, train, and mentor team members to uphold high service standards, and serve as an escalation point for junior team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed