REO Transaction Specialist I

Auction.com • Irvine, CA

3d • $30 - $35

About The Position

The REO Transaction Specialist I ensures offers move smoothly from contract to closing. The role focuses on closing offers within KPI timelines, documenting delays, and proactively communicating with buyers, agents, and closing partners. It involves resolving issues, handling inbound and outbound calls, sending timely emails, and managing multiple priorities in a fast-paced environment. The specialist maintains accurate transaction records, collaborates with internal teams and external partners, supports performance reporting, and ensures transaction documentation and processes meet quality and compliance requirements.

Responsibilities

• Ensure offers progress to closing within KPI timelines.
• Document delays and promptly communicate updates to stakeholders.
• Maintain accurate records in Salesforce or designated systems.
• Handle inbound and outbound calls with buyers, agents, lenders, sellers, and closing companies.
• Manage buyer communications by phone and email for offers under contract.
• Address escalations promptly, drive resolution, and document actions and outcomes.
• Work with internal teams and external partners to remove blockers and keep transactions on track.
• Support reporting on transaction performance and closing timelines.
• Review transaction data for accuracy and completeness.
• Ensure adherence to SOPs and regulatory requirements.
• Maintain audit-ready documentation.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Auction.com contributes an amount equal to 25% of eligible employee contributions to its 401(k) plan.
• Paid Time Off (PTO), including 12 paid holidays
• Eligible for an annual performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed