Transaction Specialist
About The Position
The Transaction Specialist works at the forefront of branch customer service, welcoming and engaging customers and supporting their financial wellbeing. The role handles simple and complex financial transactions and service requests, resolves inquiries, introduces customers to digital self-service tools, and helps manage customer flow while complying with bank policies, procedures, and regulatory requirements. The position combines technical accuracy and organization with strong customer rapport in a fast-paced branch environment. The specialist supports daily branch operations and safety, serves customers in the lobby, drive-thru, and over the phone, and helps customers use digital banking platforms. The role also contributes to branch growth by identifying opportunities to connect customers with colleagues who can help them manage, save, and protect money. UMB provides hands-on onboarding and ongoing coaching and development, with opportunities for career growth throughout the company.
Requirements
- High school diploma or equivalent.
- Ability to work Saturdays as needed or scheduled.
- Basic math and cash-handling skills.
- Ability to learn products, services, and processes quickly and accurately.
- Professional, thorough, and organized approach, with strong computer skills to manage complex transactions and service tasks across multiple systems.
- Excellent communication skills and ability to make personal connections, engage customers, and remain courteous and professional in a team environment.
- Strong desire and ability to influence, educate, and connect customers to technology.
- Ability to follow policies, procedures, and regulations and identify and address risks.
Nice To Haves
- One year of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
- Experience in a leadership role, such as team lead or shift lead.
- Bilingual ability.
Responsibilities
- Complete financial transactions and service requests accurately and efficiently while complying with policies, procedures, and regulations.
- Deliver a strong customer experience in the lobby, drive-thru, and over the phone, using speed, accuracy, attentive listening, and an engaging manner.
- Play an active role in daily branch operations to support the safety and soundness of customers and the bank.
- Maintain expert knowledge of self-service and digital platforms and help customers use them for their banking needs.
- Support branch growth targets by identifying opportunities to connect customers with team members who can help them make, save, and protect money.
- Follow procedures and identify risks, taking appropriate action to prevent losses and protect customers and the bank.
Benefits
- Paid time off.
- 401(k) matching program.
- Annual incentive pay.
- Paid holidays.
- Company-sponsored medical, dental, vision, and other insurance coverage.
- Health savings, flexible spending, and dependent care accounts.
- Adoption assistance.
- Employee assistance program.
- Fitness reimbursement.
- Tuition reimbursement.
- Associate wellbeing program.
- Associate emergency fund.
- Associate banking benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
