Lifecycle Associate
About The Position
Join DraftKings as a VIP Sales Associate to help create memorable experiences for high-potential and prospective VIP players. The role focuses on customer service, operational effectiveness, building and strengthening customer relationships, and optimizing VIP engagement to understand player needs and foster long-term loyalty. This position engages with players through multiple communication channels, assesses their suitability for the DraftKings VIP Program, helps improve player engagement and qualification strategies, and supports onboarding improvements and acquisition efforts tied to new state product launches. The role may require obtaining and maintaining state gaming licenses.
Requirements
- Bachelor's degree in a related field.
- At least 1 year of experience in a client-facing role.
- Analytical and solutions-focused mindset.
- Adaptability in a fast-paced, highly collaborative, and entrepreneurial environment.
- Willingness to travel and work nights and weekends.
- Ability to obtain and maintain required State Gaming Licenses.
Responsibilities
- Engage high-potential players through a variety of communication channels and build strong, authentic relationships.
- Evaluate players’ potential for placement in the DraftKings VIP Program.
- Assist in developing and optimizing player engagement and qualification strategies.
- Compile feedback to support improvements to the onboarding process and promote a positive player experience.
- Contribute to business acquisition efforts for new state product launches.
Benefits
- Bonus
- Equity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
