Associate Manager, Identity Lifecycle Management

Sysco

About The Position

The Associate Identity Lifecycle Management Manager is accountable for delivery, support, and continuous improvement of the Identity Lifecycle Management platform and team. The role provides hands-on technical leadership across the technology stack through solution design, technical advisory, coaching, and mentorship, ensuring solutions are scalable, supportable, secure, and aligned with business and IAM requirements. It leads direct reports and partner resources supporting IAM initiatives and owns a portfolio of identity lifecycle products, features, integrations, automations, and solutions, including operational and performance metrics. The position works closely with customers, stakeholders, and technology teams to gather requirements, resolve complex technical challenges, and deliver robust identity services. The manager owns end-to-end delivery and operational support for identity solutions, including Joiner-Mover-Leaver processes, application onboarding, SailPoint and ServiceNow integrations, identity automations, DevOps processes, and future SaaS migration initiatives. The role leads Agile delivery, technical design, planning, incident response, and stakeholder communications, and serves as an internal subject matter expert in IAM, IGA, and related technologies.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and experience.
At least 8 years of experience developing, implementing, and supporting high-performance, highly scalable applications in Agile environments.
At least 2 years of experience in a software development or engineering leadership role.
Strong experience in Identity and Access Management (IAM) and Identity Governance and Administration (IGA) environments.
Extensive hands-on SailPoint experience, including identity lifecycle workflows, provisioning, application integrations and onboarding, APIs, and automation capabilities.
Strong understanding of application integration patterns, software development practices, databases, and enterprise technologies.
Advanced knowledge of Agile methodologies, including Scrum, Lean, Kanban, and Extreme Programming (XP), and related delivery frameworks.
Experience leading cross-functional technical teams and driving delivery across multiple workstreams.
Excellent technical, analytical, and problem-solving skills.
Strong verbal and written communication skills and ability to influence stakeholders at all levels.
Ability to build and maintain relationships across IAM, HR, ServiceNow, application, infrastructure, security, and business teams.
Strong collaboration, teamwork, leadership, facilitation, organizational, planning, prioritization, and execution skills.
Ability to develop functional expertise in supported platforms and business processes and work across the full technology stack.
Applicants must be currently authorized to work in the United States.

Nice To Haves

Experience integrating SailPoint with ServiceNow and other enterprise platforms.
Experience supporting or leading SailPoint SaaS migration initiatives.
Experience with cloud-native technologies and modern identity platforms.
Strong background in DevOps practices, including Continuous Integration, Continuous Delivery/Deployment, Infrastructure as Code, containerization, automation, and monitoring.

Responsibilities

Drive technical priorities and own delivery and operational support for the Identity Lifecycle Management platform, including Joiner-Mover-Leaver processes, application onboarding, and IAM automations.
Lead Agile development activities for SailPoint and connected identity services and maintain delivery mechanisms that support Agile execution.
Collaborate with teams and technology groups to troubleshoot technical issues, resolve dependencies, and deliver solutions.
Provide hands-on support and technical guidance for complex solutions and implementations.
Partner with Operations, Enterprise Architecture, Information Security, ServiceNow teams, and other stakeholders to define requirements and estimate effort, timelines, and costs.
Incorporate engineering, security, compliance, and technical considerations into team ceremonies and delivery activities.
Promote inclusive estimation and planning practices and guide teams toward realistic commitments and achievable goals.
Lead technical solution design and ensure adherence to enterprise architecture standards, security requirements, IAM controls, software development best practices, and Agile methodologies.
Communicate project progress, risks, issues, and delivery status to technical teams and business stakeholders.
Develop and maintain delivery timelines and project schedules for initiatives and operational activities.
Ensure team structure, technical environments, resources, and capacity support project and operational objectives.
Evaluate and adopt emerging technologies, tools, and best practices to improve platform capabilities and team effectiveness.
Own end-to-end delivery and support for identity solutions, including automations, application onboarding, SailPoint and ServiceNow integrations, DevOps processes, and future SaaS migration initiatives.
Facilitate requirements-gathering sessions and solution-design workshops with business and technical stakeholders.
Resolve escalated production and delivery issues and provide leadership during incidents, conflict resolution, and crisis management.
Adjust plans and resource allocations as business priorities, technologies, and circumstances change.
Set objectives and priorities and delegate responsibilities across team members and partner resources.
Ensure initiatives align with organizational strategy, business priorities, and long-term technology roadmaps.
Own a portfolio of identity products, features, components, automations, and solutions, including operational and performance metrics.
Communicate effectively with business and technical stakeholders across the organization and present recommendations to diverse audiences.
Synthesize data, technical information, and business insights to support decisions and communicate recommendations.
Identify risks, assess impacts, and implement mitigation strategies and solutions.
Serve as an internal subject matter expert and thought leader in IAM, IGA, and related technologies.