Product Management Director: Head of Receivables Payment

Wells Fargo•New York, NY

9d•$185,000 - $300,000•Hybrid

About The Position

Wells Fargo is seeking a Product Management Director to serve as Head of Receivables Payment within Global Treasury Management Product Management. The leader will set the vision and drive execution for a broad portfolio of paper and electronic receivables solutions that help commercial clients accept, process, post and reconcile incoming payments. The role is accountable for client outcomes, portfolio growth, financial performance, product risk and modernization of payment acceptance capabilities. It connects payment acceptance to the broader Receivables and order-to-cash experience, partnering with Merchant Services, Digital, Sales, Operations, Technology and control functions to deliver a cohesive client proposition. The role leads the Receivables Payment Acceptance organization and its product leaders, owns portfolio strategy and P&L, and manages product lifecycle activities from discovery and development through modernization, migration, rationalization and retirement. It establishes product risk and control practices, manages people and financial resources, and represents the portfolio to senior leaders, clients and industry forums. The position offers a hybrid work schedule and may require travel up to 25% of the time. It is not eligible for visa sponsorship.

Requirements

10+ years of Product Management or leadership experience, or equivalent demonstrated through work experience, training, military experience or education.
4+ years of management or leadership experience.
Bachelor’s degree or higher in business, finance, technology or a related field.
Ability to travel up to 25% of the time.
Not eligible for visa sponsorship.

Nice To Haves

Significant leadership experience in treasury management, receivables, merchant acquiring, payment acceptance, transaction banking or commercial payments.
Demonstrated success setting strategy and leading a complex product portfolio combining mature, operationally intensive products with new digital capabilities.
Deep knowledge of receivables and payment acceptance solutions, such as ACH and direct debit, wire receive, instant payments, request for payment, lockbox, remote deposit, cash acceptance, bill payment, merchant acquiring or payment gateways.
Proven P&L leadership, including sustainable revenue growth, margin improvement, pricing strategy, expense discipline, attrition management and evidence-based investment prioritization.
Experience leading paper-to-electronic migration, product modernization, platform consolidation, client migration or another large-scale, multiyear transformation.
Experience managing products with operational, regulatory, data and technology complexity, including third-party and change risk.
Ability to lead through a highly matrixed organization and influence senior stakeholders across product, sales, technology, operations, finance, risk and control functions.
Executive-level communication and decision-making skills, including simplifying complexity, framing tradeoffs and building alignment around strategic priorities.

Responsibilities

Lead the Receivables Payment Acceptance organization and develop product leaders with accountability for strategy, execution, financial performance, risk and client outcomes.
Own and execute a payment acceptance strategy across paper and electronic methods, emphasizing digital adoption, integrated experiences and paper-to-electronic migration.
Define the target-state portfolio and multiyear roadmap based on client needs, market trends, payment rails, technology, competition, operational capacity and regulatory requirements.
Deliver client value through faster funds availability, reduced days sales outstanding, higher straight-through processing, improved reconciliation and connected presentment-to-payment experiences.
Own portfolio P&L and performance management, including revenue, profitability, pricing, investment prioritization, attrition, pipeline and adoption.
Develop and commercialize differentiated propositions for large originators, billers and other commercial clients, including API-enabled, integrated and embedded acceptance experiences.
Translate client insights, sales feedback, market research and portfolio data into product priorities, business requirements, investment cases and commercialization strategies.
Oversee the full product lifecycle, including discovery, development, launch, pricing, servicing, modernization, migration, platform consolidation, rationalization and retirement.
Partner across Merchant Services, Payables, Commercial Card, Digital, Sales, Operations, Technology, Finance, Risk, Legal and Compliance to align capabilities, dependencies and go-to-market execution.
Establish a strong product risk and control environment for product development, change management, implementation, third-party management and ongoing product performance.
Represent the portfolio with senior leaders, clients and industry forums, communicating strategy, performance, investment needs, risks, tradeoffs and decisions.
Manage people and financial resources, set operating rhythms and decision rights, and foster client focus, disciplined execution, talent development and accountability.
Meet applicable risk and compliance obligations, follow Wells Fargo policies and procedures, escalate and remediate issues, and make sound risk decisions.
Provide information to the Wells Fargo Personal Account Dealing Team and comply with applicable policies if outside activities or personal investing requirements apply.