Online Sales Specialist

PulteGroup • West Palm Beach, FL

2d

About The Position

The Online Sales Specialist responds to online consumer and Realtor leads, provides information about communities, qualifies prospective buyers, and follows up to set appointments with Onsite Sales Counselors. The role maintains relationships with Realtor partners, uses multiple lead-management and communication platforms, keeps community information current, and reports lead activity and customer trends to leadership. The position has individual decision impact, no department or budget responsibility, and no direct or indirect reports.

Requirements

• High school diploma or equivalent.
• At least 2 years of professional experience in a Sales or Marketing role.
• Proven email and phone communication skills.
• Experience with a sales contact or lead-management database.
• Real estate license when required by local or state requirements.
• Strong organizational and planning skills.
• Ability to maintain focus in an unstructured environment with nominal supervision.
• Ability to multitask and pivot as needed.
• Effective time-management skills.
• Ability to learn and follow a proven sales process.
• Ability to work cross-functionally across departments to answer customer inquiries.

Nice To Haves

• Bachelor’s degree in Marketing, Business, or a related field (preferred).
• Experience in the new home construction industry.

Responsibilities

• Respond promptly and in a customer-focused, personable manner to email, phone, and text leads.
• Provide leads with information, marketing materials, and selling points for each community.
• Qualify leads based on their stated needs and identify a suitable community or floor plan using knowledge of current and future communities.
• Follow up consistently with online leads, including outbound calling and prospecting, to set appointments with Onsite Sales Counselors.
• Maintain relationships with Realtor partners through monthly follow-up.
• Use lead-management and communication platforms daily: Call Tracking Metrics, Podium, BombBomb, and Microsoft Dynamics/D365.
• Use and update the internal Online Sales Specialist Community Resource (OSSCR) tool with relevant community details.
• Track and report lead activity related to appointments, sales, and closings.
• Communicate customer trends, requests, and responses to marketing to leadership as the voice of the customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED