Online Banking Specialist

TEKsystems • Wakefield, MA

1d • $23 - $26 • Hybrid

About The Position

The Online Banking Specialist assists customers with online and mobile banking needs by phone and email, troubleshooting account access and technology-related issues and resolving inquiries efficiently. The role includes learning banking products, systems, and digital tools through a supportive onsite training environment, then working in a hybrid arrangement after successful training. It is a contract position based in Wakefield, Massachusetts, with a clear path to permanent employment and opportunities for career growth and internal advancement.

Requirements

• At least 3 years of call center or high-volume customer service experience.
• Strong communication, problem-solving, and computer skills.
• Professional demeanor and consistent work history.
• Ability to learn quickly and thrive in a fast-paced environment.
• Work four weekdays plus every Saturday from 9 AM to 3 PM; assigned shifts fall between 9:30 AM and 8 PM.

Nice To Haves

• Banking experience is a plus but is not required.

Responsibilities

• Assist customers with online and mobile banking questions via phone and email.
• Troubleshoot account access and technology-related issues.
• Provide customer service and resolve inquiries efficiently.
• Learn banking products, systems, and digital tools.
• Help customers navigate their banking needs.

Benefits

• Comprehensive benefits upon conversion, including PTO, 401(k), and pension.
• Benefits potentially available for the temporary role, subject to eligibility, may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; 401(k) retirement plan with pre-tax and Roth contributions; voluntary life and AD&D insurance; short- and long-term disability; Health Spending Account (HSA); transportation benefits; Employee Assistance Program; and time off or leave, including PTO, vacation, or sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed