Online Operations Specialist

Corporate Office • Boston Heights, OH

2d • Hybrid

About The Position

The Online Operations Specialist supports web and eCommerce clients by handling daily operational tasks and assisting the web phone team. The role helps maintain seamless operations and a positive customer experience through timely, accurate, and professional service. It follows a hybrid schedule and requires onsite presence at Arhaus’s corporate office in Boston Heights, Ohio.

Requirements

• High school diploma.
• At least 2 years of customer service experience in a multi-location, retail, or sales environment.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word, or a similar suite.
• Fluency with Microsoft systems and sound computer skills.
• Willingness to adjust schedule and hours as needed to meet departmental management needs.
• Consistent, regular scheduled attendance.
• Availability to work weekends.

Nice To Haves

• College degree preferred.

Responsibilities

• Maintain the company’s customer service standards in internal and external communications.
• Contact clients daily to schedule deliveries, verify order accuracy, collect balances, modify orders, and process appeasement transactions.
• Process web-team and client returns, exchanges, adjustments, and cancellations accurately.
• Proactively address client issues and work with Client Services, Logistics, Product, management, and customers to find amicable solutions.
• Prepare paperwork for online custom orders.
• Review daily incoming website sales orders for accuracy and fraud.
• Assist the Sales team and management with departmental tasks, including pre-collections, product delays, and SKU corrections.
• Assist with reports and special projects as needed.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED