Online Operations Specialist

Arhaus • Boston Heights, OH

3d • Hybrid

About The Position

Arhaus was founded in 1986 with a focus on sustainably sourced, lovingly made, durable furniture and décor, partnering with artisans around the world to create heirloom-quality pieces.

The Online Operations Specialist supports web and eCommerce clients by carrying out day-to-day operational tasks and assisting the web phone team. The role aims to provide timely, accurate, and professional assistance that supports seamless operations and a positive customer experience. This is a hybrid position requiring onsite presence at the Arhaus corporate office in Boston Heights, Ohio.

Requirements

• High school diploma.
• At least 2 years of customer service experience in a multi-location, retail, or sales environment.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word, or a similar suite.
• Willingness to adjust schedule and hours as needed to meet departmental management needs.
• Ability to perform tasks while sitting for extended periods.
• Ability to perform repetitive movements.
• Ability to lift boxes and/or files weighing less than 25 pounds.
• Consistent, regular scheduled attendance.
• Availability to work weekends.
• Ability to adapt quickly to change, multitask, and manage competing priorities.
• Ability to build respectful and effective working relationships and collaborate with others.
• Clear, concise verbal and written communication skills, with the ability to adapt communication to the audience.
• Customer-focused approach, with a commitment to meeting or exceeding internal and external customer expectations.
• Initiative and willingness to take on increased responsibility.
• Integrity, honesty, and accountability for one’s actions.
• Comfort and proficiency with Microsoft systems and computers.

Nice To Haves

• College degree.

Responsibilities

• Maintain the company’s customer-service brand standard in all internal and external communications.
• Contact clients daily to schedule deliveries, verify order accuracy, collect balances, modify orders, and process appeasement transactions.
• Accurately process returns, exchanges, adjustments, and cancellations for the web team and web clients.
• Proactively address client issues and work with Client Services, Logistics, Product, management, and customers to reach suitable solutions.
• Prepare required paperwork for online custom orders.
• Process daily incoming website sales orders, checking them for accuracy and fraud.
• Assist the Sales team and management with additional departmental tasks, including pre-collections, product delays, and SKU corrections.
• Assist with reports and special projects as needed.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED