Online Banking Specialist

Mainstreet Bank • Sterling, VA

3d

About The Position

Provides exceptional customer service and technical support for the Bank's electronic banking products and treasury management services, including ACH, wire transfer, online and mobile banking, merchant services, and credit cards. Supports consumer and business customers, as well as retail and lending departments. Verifies and reconciles electronic banking transactions, such as remote deposit capture, mobile banking, and incoming ACH transactions, to ensure accuracy and adherence to policies, procedures, and bank regulations.

MainStreet Bank describes a friendly working environment, opportunities for personal and professional growth, generous benefits, and access to resources for improving employee well-being.

Requirements

• Minimum 3 years of related banking experience.
• Basic deposit product knowledge.
• Familiarity with electronic banking products, services, and regulations.
• Strong knowledge of relevant bank regulations and the card payment industry.
• Strong computer skills.
• Strong customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Detail-oriented and well-organized.
• Ability to learn and become proficient with the Bank's core system.

Nice To Haves

• Knowledge of Jack Henry is preferred.

Responsibilities

• Provide customer service and technical support for electronic banking products and treasury management services.
• Support consumer and business customers, as well as retail and lending departments.
• Verify and reconcile electronic banking transactions, including remote deposit capture, mobile banking, and incoming ACH transactions.
• Ensure electronic banking transactions are accurate and comply with policies, procedures, and bank regulations.

Benefits

• Generous benefits.
• Access to resources for improving employee well-being.
• Opportunity for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed