Online Sales Concierge

D.R. Horton•Edmond, OK

28d•Onsite

About The Position

D.R. Horton, Inc. is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales. The role manages incoming leads from the company website and outsourced providers, provides a positive experience to prospective customers through online channels, live chat, and phone, and schedules qualified leads for appointments with onsite Sales Representatives. The position also involves maintaining customer information, qualifying leads, producing sales and marketing reports, analyzing divisional website traffic, maintaining knowledge of communities and products, prospecting existing leads, and coordinating mailings. The position is office-based and full-time, with every-other-weekend work and overtime required or permitted. Minimal overnight travel may be required for training.

Requirements

High school diploma or GED and/or one to three years of related experience and/or training.
Excellent interpersonal, written, and verbal communication skills.
Ability to work well within a team.
Attention to detail and ability to manage multiple responsibilities.
Strong organizational and follow-through skills.
Ability to apply common-sense understanding to carry out instructions provided in written or oral form or through DRH applications.
Proficiency with MS Office and email.
Ability to work overtime and every other weekend.
Ability to work full-time in an office.
Ability to sit for the majority of an eight-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Close and peripheral vision are required.

Nice To Haves

Licensing requirements vary by state.

Responsibilities

Manage incoming internet leads from the company website and outsourced companies.
Ensure a positive experience for potential customers online, through live chat, and by phone.
Convert qualified leads into office appointments with onsite Sales Representatives.
Enter and update information in a customer management database.
Qualify leads to identify genuine sales opportunities.
Produce monthly sales and marketing reports, including Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis.
Generate monthly analyses of divisional website traffic, hits, sources, and related metrics.
Maintain current knowledge of communities, products, plans, and amenities.
Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail.
Coordinate mass mailing lists and the mailing of materials to prospective clients.
Conduct business professionally and ethically to serve customers and increase company goodwill and profit.