Online Sales Concierge

D.R. Horton•Louisville, KY

82d•Onsite

About The Position

D.R. Horton, Inc. is seeking an Online Sales Concierge to convert internet leads into onsite appointments and sales opportunities. This full-time, onsite role is based in the company’s Louisville, Kentucky office. The position manages incoming leads from the company website and outsourced sources, provides a positive experience through online interactions, live chat, and phone, and coordinates appointments with onsite Sales Representatives. The concierge also maintains customer information, develops existing leads, supports mailings, prepares sales and marketing reports, and stays informed about communities, products, plans, and amenities. The position is based in the office Monday through Friday. Weekend rotation and overtime may be required, and minimal overnight travel may be necessary for training. The role requires sitting for most of an eight-hour workday, handling and feeling with the hands, reaching, and talking and hearing. The work environment generally has a moderate noise level.

Requirements

High school diploma or GED and/or one to three years of related experience and/or training.
Excellent interpersonal, written, and verbal communication skills.
Ability to work well within a team.
Attention to detail and ability to manage multiple responsibilities.
Strong organizational and follow-through skills.
Ability to understand and carry out instructions provided in writing, orally, or through DRH applications using common sense.
Proficiency with Microsoft Office and email.
Ability to sit for most of an eight-hour workday; use hands and fingers to handle or feel; reach with hands and arms; and talk and hear.
Vision abilities including close vision and peripheral vision.

Nice To Haves

Licensing requirements vary by state.

Responsibilities

Manage incoming internet leads from the company website and outsourced companies.
Provide a positive experience to potential customers online, through live chat, and by phone.
Convert qualified leads into office appointments with onsite Sales Representatives.
Enter and update information in a customer management database.
Qualify leads to identify genuine sales opportunities.
Produce monthly sales and marketing reports, including Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis.
Prepare monthly analyses of divisional website traffic, hits, sources, and related information.
Maintain current knowledge of communities, products, plans, and amenities.
Generate customer opportunities by prospecting and developing existing leads through telephone, email, and mail.
Coordinate mass mailing lists and mail materials to prospective clients.
Conduct business professionally and ethically to serve customers and increase company goodwill and profit.
Work overtime and weekend rotation as needed.
Travel overnight minimally for training purposes as needed.