National Account Executive

Entergy•New Orleans, LA

1d•Hybrid

About The Position

The National Account Executive provides technical, commercial, and customer-service support through dedicated account management for Entergy’s National, Middle-Market C&I, and Large Governmental customer segments. The role serves as a primary point of contact and is responsible for customer growth and service excellence. It acts as a strategic partner to national accounts customers through proactive, data-driven engagement and formal account planning with measurable outcomes. The position manages a portfolio of Entergy’s largest multi-jurisdiction customers and oversees their end-to-end customer experience. It works across internal teams and with customers to address service needs, promote products and services, coordinate account activities, and support customer growth and sustainability initiatives. The position may be based in Jackson, Mississippi; New Orleans, Louisiana; The Woodlands, Texas; or Little Rock, Arkansas. The work arrangement is hybrid, with travel up to 25%.

Requirements

Bachelor of Science in Business, Management, Finance, or equivalent work experience; an engineering bachelor’s degree is preferred.
At least 5 years of managed-account customer-service experience.
Experience in and understanding of utility operations processes and procedures.
Strong business retention and expansion skills, as well as business recruitment skills.
Knowledge of ESG and sustainability concepts and products and services that support customer needs.
Demonstrated successful sales experience.
Knowledge of rates and contracts and the ability to develop resolutions for complex power quality and reliability issues.
Knowledge of major-accounts billing, account-management sales and service, and customer operations, including meter reading, billing, and large-customer accounting.
Negotiation skills.
Strong interpersonal and communication skills.
Knowledge of Salesforce and Microsoft Office, including Word, Excel, and PowerPoint.
Authorization to work in the United States; the company will not sponsor work visas for this position.

Nice To Haves

Bachelor of Science in Engineering.

Responsibilities

Manage a large portfolio of Entergy’s largest multi-jurisdiction customers and oversee the end-to-end customer experience.
Maintain consistent customer engagement to deepen relationships and improve customer satisfaction.
Develop and implement account plans for assigned national accounts.
Resolve managed-account customer issues and concerns involving sales, service, and reliability.
Conduct strategic account reviews using historical insights, market trends, and data-driven insights to improve customer experience and identify partnership and growth opportunities.
Conduct proactive outreach using data, AI, and CRM insights, and deliver value-focused meetings.
Manage outage communications and represent national accounts during storm events, coordinating with ERT and Digital teams.
Generate leads by promoting existing products and services and work with OpCos, customers, and others to develop additional solutions, products, and services.
Engage customers in ESG discussions and support their sustainability initiatives using knowledge of relevant Entergy products and services.
Work with economic development to facilitate growth and expansion.
Prepare and deliver State of the Account Reports, complete rate comparison studies, and update interactions and account management activities in Salesforce.
Coordinate customer-service activities involving power quality and reliability, billing, engineering, construction, and related areas.
Negotiate and coordinate service and contract activities for new and expanding managed-account customers.
Administer contracts for standard commercial needs.
Coordinate with internal stakeholders, including power delivery, customer service, economic development, billing, EBC, rate administration, and OpCo regulatory teams, to deliver customer service.