Teller/Customer Service - Airport Branch

Space Coast Credit Union•Melbourne, FL

3d•$18 - $19•Onsite

About The Position

Space Coast Credit Union (SCCU) is hiring a Member Service Specialist to provide member service at its NW Palm Bay Branch. The role assists members with deposits, loans, new account processing, transactions, and account maintenance. The specialist assesses member needs, recommends appropriate SCCU products and services, and resolves issues efficiently. The position includes meeting established sales and service goals and may periodically serve as floor manager to direct walk-in members and support efficient lobby operations.

Requirements

High school diploma or equivalency.
Customer service and/or cash handling experience is preferred; the posting states 0–6+ months.

Nice To Haves

0–6+ months of customer service and/or cash handling experience.

Responsibilities

Meet established sales and service goals through effective sales and service skills.
Consult with members about SCCU products and services and recommend additional offerings based on their needs.
Periodically serve as floor manager by assessing walk-in members’ needs, directing them to appropriate information sources, maintaining lobby efficiency, and minimizing wait times.
Process deposits, withdrawals, payments, and sales of monetary instruments.
Accurately balance cash, monetary instruments, and daily work to maintain member account integrity.
Service existing deposit and loan accounts and assist members with transactions and account maintenance.
Use computer terminals, online systems, required commands, general ledger fee codes, and transaction codes to produce accurate work.

Benefits

Medical, dental, and vision insurance.
Employee Assistance Program.
401(k) match (5%).
HSA match.
Company-paid short- and long-term disability insurance and life insurance.
Tuition reimbursement after one year of service.
20+ days of PTO, birthday PTO, and 11 federal holidays.
Discounted rates on loans and credit cards, and no-fee SCCU accounts.
Eligible for one SCCU annual bonus.
Flexible schedule options.
On-the-job training and career growth opportunities, including eligibility for promotion after 12 months.